Christy Dudley
Palmyra,VA
Summary
Detail-oriented administrative assistant with one year of experience supporting CEOs in a fast-paced office environment. Proficient in managing calendars, scheduling appointments, and coordinating travel arrangements. Skilled in handling confidential information with discretion and maintaining professionalism in all interactions. Strong communication and interpersonal skills. Committed to delivering high-quality administrative support to optimize CEO productivity and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant to the CEO
Van Der Linde Recycling
07.2023 - Current
- Supported company-wide employee engagement initiatives by participating in committee meetings and offering input on proposed programs.
- Enhanced the CFO''s productivity by expertly managing calendars, scheduling appointments, and coordinating travel arrangements.
- Streamlined financial data management by implementing efficient filing systems and digital recordkeeping.
- Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
- Supported the finance team in month-end closing procedures, ensuring accuracy of accounts payable records and expense reporting.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Pharmacy Customer Service Representative
Jefferson Pharmacy
04.2022 - 12.2023
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
Customer Service Manager
Mailbox Express
08.2020 - 04.2022
- Built and maintained positive relationships with customer's
- Handled staff operations, including inbound and outbound calling
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Responded to grievances, trends, variances, and complaints.
Customer Experience Manager
Michael's
11.2017 - 05.2020
- Developed and deployed action plans to improve customer service programs
- Projected sales and identified less profitable areas by closely monitoring operations
- Resolved customer complaints regarding sales and service
- Taught the sales team how to connect with customers and build long-term, productive relationships
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Created strong internal partnerships with cross-functional teams to facilitate customer service improvements
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
Education
Medical Billing and Coding -
America National University
Charlottesville, VirginiaSkills
- Office Administration
- File Management
- Bookkeeping Support
- Customer Service
- Problem-Solving
- Microsoft Office proficiency
- Calender Management
- Document Preparation
- Invoice Preparation
- Exceptional organization
- Data Research and Compilation
- Client liaison
Volunteer Experience
Caring for Creatures
Timeline
Administrative Assistant to the CEO
Van Der Linde Recycling
07.2023 - Current
Pharmacy Customer Service Representative
Jefferson Pharmacy
04.2022 - 12.2023
Customer Service Manager
Mailbox Express
08.2020 - 04.2022
Customer Experience Manager
Michael's
11.2017 - 05.2020
Medical Billing and Coding -
America National University
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