Christy Esparza
Houston,TX
Summary
Tech-savvy Front Desk Manager with a proven track record of high productivity and efficient task completion. Expertise in customer service management, conflict resolution, and administrative support. Strong communication and teamwork skills are essential for seamless front desk operations.
Overview
19
19
years of professional experience
Work History
Front Desk Manager and Customer Service
US Healthworks
Houston, TX
05.1999 - 08.2018
- Supervised front desk staff, providing training and support for daily tasks.
- Managed a team of front desk agents, supervising personnel in issue resolution.
- Maintained accurate patient records in electronic health systems.
- Oversaw daily financial transactions and reconciled cash handling procedures.
- Resolved customer complaints on time while maintaining a friendly attitude toward customers.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Facilitated successful front desk operations while multitasking in a high-volume business.
Education
Some College (No Degree) - Network And System Administration, Cybersecurity
Lone Star College
Houston, TX01-2020
Certificate - Medical Assistant
Polytechnic
Houston, TX01-1998
GED -
Jeff Davis High School
Houston, TX01-1997
Skills
- Front desk operations
- Administrative support
- Telephone etiquette
- Problem solving
- Attention to detail
- Effective communication
- Conflict management
- System updates
- Organization and recordkeeping
- Proficient in Windows configuration
- Skilled in IT essentials
- Time management
Timeline
Front Desk Manager and Customer Service
US Healthworks
05.1999 - 08.2018
Some College (No Degree) - Network And System Administration, Cybersecurity
Lone Star College
Certificate - Medical Assistant
Polytechnic
GED -
Jeff Davis High School