Christy Fernandez
Saint Helens,OR
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Northwest Regional Education Service District
St. Helens
09.2023 - Current
- Managed principal's calendar and scheduled meetings, improving day-to-day office coordination and reducing scheduling conflicts by 95%
- Processed timesheets and absence records for over 23 employees, ensuring accuracy in payroll and attendance tracking.
- Handled data entry and customer inquiries, maintaining organized records and ensuring timely response to requests.
- Oversaw facility and meeting room operations, coordinating maintenance and supply orders to meet deadlines and budget constraints.
Client Success Manager/ Administrative Assistant
Associa Blue Mountain Community Management
Beaverton, OR
12.2016 - 08.2023
- Client Success Manager - Work with Directors, Community Managers, and Association Board Members to identify and resolve contractual issues, leading to improved client satisfaction and retention rates.
- Held meetings with clients and addressed concerns, assisting Community Managers and Directors in reestablishing relationships with Board Members.
- Scheduled and facilitated Board Member training sessions, enhancing engagement and knowledge among participants.
- Administrative Assistant - Process and submit management fee billing for 150+ clients to Corporate, ensuring 100% accuracy and timely reimbursements.
- File Secretary of State documents for both OR and WA promptly, achieving compliance deadlines with 100% on-time submissions.
- Transition Coordinator - Onboard and offboard communities, ensuring all information is transferred within a 30-day time limit and maintaining a 100% accuracy rate during transitions.
- Assistant Community Manager/Community Manager - Serve as the first point of contact for residents and Board Members, resolving compliance concerns.
Retail Integrity Associate/ Backup Bookkeeper/ Cashier & Customer Service
Albertsons LLC
Hillsboro
09.2002 - 11.2016
- Cashier/ Customer Service - to ring in customers' orders while providing outstanding customer service. Handling coupons according to company policy. Processing customer returns and/or exchanges in a prompt manner. Troubleshooting if sale does not work properly, and discounts are not taken off.
- Backup Bookkeeper - Basic duties include inserting hours worked and/or benefit hours, running attendance reports, balancing days' prior books, deposits (cash and checks), and resetting all registers with currency and providing needed monies during business hours.
- Provided accurate and up-to-date pricing for all store products, resolved pricing errors, and executed ad changes by updating shelf tags and signage throughout the store.
Education
High School Diploma -
Century High School
HillsboroSkills
- Accounting software
- Data Entry Skills
- Report Generation
- Time Management
- Strong Organizational Skills
- Office management
- Team Collaboration
- Attention to Detail
- Excellent Customer Service Skills
- Superior Communication Skills
- Adaptability
Desired Position
Title: Administrative Assistant, Customer Service Representative, Payroll/Financial Team
Timeline
Administrative Assistant
Northwest Regional Education Service District
09.2023 - Current
Client Success Manager/ Administrative Assistant
Associa Blue Mountain Community Management
12.2016 - 08.2023
Retail Integrity Associate/ Backup Bookkeeper/ Cashier & Customer Service
Albertsons LLC
09.2002 - 11.2016
High School Diploma -
Century High School