Christy Gastelum
Glendale,AZ
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
20
20
years of professional experience
Work History
Recruiter and Onboading
Quicksilver Express Courier
Phoenix, AZ
08.2024 - 02.2025
- Conducted initial phone screenings to assess candidate qualifications and fit.
- Coordinated interview schedules between candidates and hiring managers effectively.
- Assisted in maintaining applicant tracking system for efficient candidate management.
- Engaged with candidates to provide timely updates throughout the hiring process.
- Explained job duties, compensation and benefits to potential candidates.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Maintained Applicant Tracking System records of all applicants.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
Spanish Medical Interpreter
Linguava
Portland, OR
03.2023 - 07.2023
- Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
- Provided language support during medical examinations and consultations.
- Adapted quickly to different medical terminology and situations as needed.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Translated medical documents to ensure accurate patient understanding.
Spanish Medical Interpreter
Professional Interpreters
Salem, OR
09.2022 - 07.2023
- Provided language support during medical examinations and consultations.
- Adapted quickly to different medical terminology and situations as needed.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
- Collaborated with other interpreters to provide additional language support when needed.
Spanish Medical Interpreter
Passport To Languages
Portland , OR
05.2022 - 07.2023
- Provided interpretation services in a variety of settings including hospitals, clinics, and doctor's offices.
- Interpreted medical information accurately and effectively between Spanish-speaking patients and healthcare providers.
- Explained medical terminology in layman's terms for non-medical personnel in both English and Spanish languages.
- Collaborated with other interpreters to provide additional language support when needed.
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Maintained confidentiality of patient information according to HIPAA regulations.
Customer Service Representative
Quicksilver Express Courier
Phoenix, AZ
09.2021 - 05.2022
- Processed orders and coordinated deliveries with logistics team.
- Managed customer records using company-specific software systems.
- Collaborated with team members to resolve complex customer concerns.
- Provided product information and guided customers through service options.
- Maintained up-to-date knowledge of company services and industry trends.
- Provided excellent customer service to resolve customer complaints in a timely manner.
HR Assistant /Office Administrative Assistant
Avanti Windows and Doors
Phoenix, AZ
08.2020 - 03.2021
- Assisted in onboarding new employees by preparing orientation materials.
- Maintained employee records and updated information in HR systems.
- Supported recruitment efforts by scheduling interviews and coordinating logistics.
- Handled employee inquiries regarding benefits and company policies.
- Collaborated with team members to organize employee training sessions.
- Processed payroll information and ensured accuracy in documentation.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Updated employee database with changes in job title, salary information or contact details.
Customer Service Representative
Oasis Outsourcing
Phoenix, AZ
06.2017 - 09.2020
- Fast-paced inbound/outbound call center.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and issues via phone and email.
- Collaborated with team members to resolve complex customer concerns.
- Maintained up-to-date knowledge of company services and industry trends.
Work Claim Coordinator
Consolidated Personnel Services
Phoenix, AZ
11.2004 - 12.2015
- Served as primary contact for policyholders and injured employees to resolve inquiries efficiently.
- Conducted interviews with injured employees to ensure precise claims assessment.
- Collected and submitted critical information for injury reports to insurance carriers promptly.
- Coordinated with medical providers for timely updates, invoices, and required documentation.
- Established files, prepared detailed reports, and logged notices accurately.
- Supported department initiatives by assisting with special projects effectively.
Education
Certificate - Medical Terminology
Oregon Health Care Interpreters Association
Portland, PA12-2023
Not completed - Business Administration and Management
AIBT
Phoenix, AZSkills
- Candidate screening and onboarding
- Client support
- Medical terminology
- Records management
- Data entry
- Regulatory compliance
- Effective communication
- Problem solving
- Interpersonal skills
- Leadership
- Microsoft Word proficiency
- Multitasking
- Computer literacy
Timeline
Recruiter and Onboading
Quicksilver Express Courier
08.2024 - 02.2025
Spanish Medical Interpreter
Linguava
03.2023 - 07.2023
Spanish Medical Interpreter
Professional Interpreters
09.2022 - 07.2023
Spanish Medical Interpreter
Passport To Languages
05.2022 - 07.2023
Customer Service Representative
Quicksilver Express Courier
09.2021 - 05.2022
HR Assistant /Office Administrative Assistant
Avanti Windows and Doors
08.2020 - 03.2021
Customer Service Representative
Oasis Outsourcing
06.2017 - 09.2020
Work Claim Coordinator
Consolidated Personnel Services
11.2004 - 12.2015
Certificate - Medical Terminology
Oregon Health Care Interpreters Association
Not completed - Business Administration and Management
AIBT
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