Christy Hardison
Bayada Home Health
Altoona,PA
25
years of professional experience
Dedicated Direct Care Worker with Bayada Home Health, skilled in compassionate caregiving and medication administration. Proven ability to enhance client wellbeing through personalized care plans and emotional support. Recognized for reliability and punctuality, ensuring a safe and nurturing environment that fosters trust and promotes independence.
Work History
Direct Care Worker
3 Years 4 Months- Assisted clients with bathing, dressing, grooming, and personal hygiene.
- Supported safe mobility, transfers, and ambulation using proper body mechanics.
- Prepared meals and snacks according to client preferences and care plans.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Monitored client comfort and reported changes in condition to care team.
- Provided companionship and emotional support during daily home routines.
- Followed individualized care plans to deliver consistent, respectful assistance.
- Reminded clients about medications, appointments, and scheduled daily activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Transcriptionist
3 Years- Assisted clients with bathing, dressing, grooming, and personal hygiene.
- Supported safe mobility, transfers, and ambulation using proper body mechanics.
- Prepared meals and snacks according to client preferences and care plans.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Monitored client comfort and reported changes in condition to care team.
- Provided companionship and emotional support during daily home routines.
- Followed individualized care plans to deliver consistent, respectful assistance.
- Reminded clients about medications, appointments, and scheduled daily activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Unit Secretary
2 Years 9 Months- Managed patient calls, unit communication, and message routing to support nursing staff.
- Organized charts, records, and admission paperwork for accurate unit documentation.
- Coordinated patient transport requests, consults, and scheduling updates with clinical teams.
- Entered orders and updated information in electronic health records with attention to detail.
- Verified patient demographics, insurance data, and documentation for clerical accuracy.
- Assisted nurses and physicians with forms, supplies, and routine administrative needs.
- Prioritized urgent requests and maintained smooth workflow during fast-paced unit operations.
- Maintained confidential patient information while supporting daily front-desk and clerical tasks.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
CCR Operator
10 Years 11 Months- Managed inbound customer calls, resolving billing, service, and account inquiries with accurate documentation.
- Processed service orders, disconnects, and upgrades in CRM systems while maintaining data integrity.
- Troubleshot connectivity issues, guided customers through basic modem and equipment resets, and escalated complex cases.
- Updated account records, notes, and case statuses to support smooth handoffs across departments.
- Explained packages, promotional offers, and service changes clearly to improve customer understanding.
- Coordinated with technical support teams to track outages and verify issue resolution.
- Handled payment arrangements, adjustments, and collections-related inquiries according to company policies.
- Adapted quickly to scheduling, policy, and system changes while maintaining consistent service quality.
- Ensured high-quality final products by performing regular quality checks and calibrating instruments as needed.
- Supported new employee training initiatives by providing guidance on best practices, enhancing overall team competency levels.
- Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.
- Demonstrated adaptability by rapidly learning new software tools required for CCR operation management.
Education
- Medical Technology
Skills
Patient care
Medication administration
Reliability and punctuality
Meal preparation
Compassionate caregiving
Emotional support
Care plan assessment
First aid and safety
Nutrition monitoring
Mobility assistance
Timeline
Direct Care Worker
Bayada Home Health
06.2023 - CurrentRead More
Unit Secretary
UPMC
01.2017 - 10.2019Read More
CCR Operator
Atlantic Broadband
10.2005 - 09.2016Read More
Transcriptionist
Dr. Ciceron Opida
01.2002 - 01.2005Read More
Computer Learning Network
from Medical Technology
Read More