Summary
Overview
Work History
Education
Skills
Timeline
Server

Christy Jennings

Chippewa Lake,OH

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed as a Lead Flight Attendant at Southwest Airlines. Proven ability to enhance guest engagement and resolve conflicts effectively, ensuring a safe and enjoyable experience for all passengers..

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

33
33
years of professional experience

Work History

Server

The Oaks Lakeside Restaurant
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Lead Flight Attendant

Southwest Airlines, SWA
11.2011 - 10.2020
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.

Flight Attendant

AirTran Airways
02.2007 - 01.2011
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.

Flight Attendant

Southwest Airlines
05.1992 - 09.2001
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Ensured safety and comfort of customers onboard aircraft.

Education

High School Diploma -

Norwayne High School
Creston, OH
01-2007

No Degree -

Virginia Marti
Lakewood, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Tableside etiquette
  • Table setting
  • Guest seating

Timeline

Server

The Oaks Lakeside Restaurant
03.2022 - Current

Lead Flight Attendant

Southwest Airlines, SWA
11.2011 - 10.2020

Flight Attendant

AirTran Airways
02.2007 - 01.2011

Flight Attendant

Southwest Airlines
05.1992 - 09.2001

High School Diploma -

Norwayne High School

No Degree -

Virginia Marti

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Christy Jennings