Results-driven professional skilled in staff training, data entry, and financial management. Committed to fostering teamwork and enhancing service delivery, ready to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Clintwood, Virginia
07.2025 - Current
Trained new staff on procedures and customer service expectations.
Implemented food safety protocols and maintained cleanliness standards.
Engaged with customers, addressing inquiries and resolving issues promptly.
Monitored cash handling procedures to ensure accuracy and compliance.
Assistant Manager
GPM Investments
Clintwood, Virginia
06.2023 - 07.2025
Facilitated communication between management and team members.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Collaborated with management on developing strategic plans for achieving business goals.
Senior Sandwich Artist
SUBWAY®Restaurants
Clintwood, Virginia
06.2012 - 07.2025
Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed opening, closing, and shift change tasks by following company guidelines.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Breakfast Hostess
Newport Hospitality Group
Clintwood, Virginia
06.2021 - 09.2022
Welcomed guests with a friendly demeanor and ensured a positive dining experience.
Monitored inventory levels, reporting shortages to management for efficient restocking.
Handled guest feedback professionally, addressing concerns and enhancing satisfaction levels.
Education
Some College (No Degree) - Medical Billing And Coding
Mountain Empire Community College
Big Stone Gap, VA
06-2025
Associate of Applied Science - Health Information Management
Mountain Empire Community College
Big Stone Gap, VA
04-2026
Skills
Health information management
Medical coding
Data analysis
Budget oversight
Expense tracking
Workforce planning
Team building
Staff training
Client relationship management
Timeline
Manager
SUBWAY®Restaurants
07.2025 - Current
Assistant Manager
GPM Investments
06.2023 - 07.2025
Breakfast Hostess
Newport Hospitality Group
06.2021 - 09.2022
Senior Sandwich Artist
SUBWAY®Restaurants
06.2012 - 07.2025
Some College (No Degree) - Medical Billing And Coding
Mountain Empire Community College
Associate of Applied Science - Health Information Management