Christy Malcolm

• Conducted behavioral assessments to identify client needs and develop individualized treatment plans.
• Facilitated group therapy sessions, promoting positive interactions and coping strategies among participants.
• Collaborated with multidisciplinary teams to ensure comprehensive care and continuity of services for clients.
• Monitored client progress, documenting changes in behavior and adjusting treatment plans as necessary.
• Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
• Used Evolv to document patient information, progress notes, and treatment plans.
• Competent in Microsoft Office and Teams.

• Assisted in implementing individualized lesson plans tailored to diverse learning needs.
• Facilitated engaging educational activities to support child development and learning outcomes.
• Monitored children's progress and provided feedback to parents during regular communication sessions.
• Collaborated with lead teachers to enhance classroom environment and ensure safety protocols were followed.
• Developed and maintained positive relationships with families, fostering a supportive community atmosphere.
• Evaluated program effectiveness, suggesting improvements to enhance educational offerings for children's growth.
• Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.

• Supervised daily cash register operations, ensuring accurate transactions and customer service excellence.
• Trained and mentored new cashiers on company policies, procedures, and customer engagement techniques.
• Streamlined checkout processes to enhance efficiency during peak hours, minimizing wait times for customers.
• Implemented cash handling protocols that improved accuracy in cash drawer management and reconciliation.
• Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
• Conducted regular audits of cash registers to maintain compliance with financial security policies and procedures.

• Assisted nursing staff with patient care, ensuring comfort and safety in daily activities.
• Monitored vital signs and documented changes in patient conditions accurately.
• Collaborated with healthcare team to develop personalized care plans for patients.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Supported end-of-life care, offering emotional support to patients and families during difficult times.
• Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
• Improved patient registration process by streamlining data entry and reducing wait times.
• Verified insurance coverage to confirm patient coverage for necessary medical services.

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