Christy Michael
Lexington,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Food Lion
05.2002 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Grocery Manager
Food Lion
09.2008 - 05.2010
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Education
High School Diploma -
North Davidson High School
Welcome, North Carolina06.2002
Skills
- Time Management
- Customer Service
- Personnel Training and Development
- Cash Handling
- Product Knowledge
- New Hire Training
- Performance Tracking and Evaluations
- Employee Scheduling
- Coaching and Training
- Cash Register Operations
- Inventory Accuracy
- Employee Coaching and Mentoring
Timeline
Grocery Manager
Food Lion
09.2008 - 05.2010
Customer Service Manager
Food Lion
05.2002 - Current
High School Diploma -
North Davidson High School
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