Christy Miller
Bear,DE
Summary
Dynamic professional with extensive experience in healthcare management, notably as a Supervisor at Patriot Home Care. Proven track record in training and mentoring staff, enhancing customer service, and ensuring compliance with regulations. Skilled in payroll management and maintaining confidentiality, with a strong focus on operational excellence and team collaboration.
Overview
6
6
years of professional experience
Work History
Supervisor
Patriot Home Care
05.2023 - 11.2024
- Interview, train, and onboard new team members on operational procedures and company policies.
- Conducted annual performance reviews and employee disciplinary actions as needed.
- Liaison between case managers, families, and caregivers on a daily basis.
- Collaborated with team to ensure timely completion of daily tasks, company policies, and state regulations were met.
Medical Office Manager
Cadia Rehabilitation
01.2021 - 12.2023
- Managed daily operations of medical office, ensuring smooth workflow and patient satisfaction.
- In charge of Bi-weekly Payroll for the facility.
- Conducted interviews, trained new staff, and assisted with onboarding.
- Managed office safe and resident spending accounts.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Front Desk Manager
Seasons Hospice & Palliative Care
07.2018 - 04.2021
- Supervised daily front desk operations to enhance patient and family experiences.
- Trained and mentored staff on customer service protocols and efficient workflow practices.
- Implemented scheduling systems to optimize appointment management and resource allocation.
- Developed communication strategies to improve interactions between departments and patients.
- Purchased and ordered supplies for the office and assigned equipment to staff as needed
Education
Health Administration
University of Phoenix
Tempe, AZ07-2020
Skills
- Training and mentoring
- Attention to detail
- Staff management
- Customer service
- Priority management
- Managment
Timeline
Supervisor
Patriot Home Care
05.2023 - 11.2024
Medical Office Manager
Cadia Rehabilitation
01.2021 - 12.2023
Front Desk Manager
Seasons Hospice & Palliative Care
07.2018 - 04.2021
Health Administration
University of Phoenix
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