Christy Moua
MINNEAPOLIS,Minnesota
Summary
Proven expertise in affordable housing and interpersonal communication enhances tenant satisfaction and streamlines property management processes. Recognized for delivering exceptional service, vital partnerships have been developed to significantly improve client well-being. A strong background in meticulous lease administration complements compassionate patient care, driving project success and consistently exceeding customer expectations. Committed to fostering positive relationships and creating efficient solutions within the housing sector.
Overview
2
2
years of professional experience
Work History
Job Coach
IWA Home Care
Minnetonka MN
08.2025 - Current
- Developed individualized employment plans to align client skills with job market opportunities.
- Facilitated job readiness workshops, enhancing clients' interview techniques and resume writing skills.
- Collaborated with local businesses to identify job openings suitable for clients' abilities and interests.
- Monitored client progress in employment settings, providing ongoing support and feedback for improvement.
- Trained new team members on effective coaching strategies and best practices for client engagement.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Housing Coordinator
Umarou
Saint Paul , MN
08.2024 - Current
- Performed administrative duties such as filing, data entry, recordkeeping.
- Scheduled routine maintenance services for vacant units prior to occupancy.
- Formed partnerships to increase awareness of housing for economic competitiveness.
- Maintained positive relationships with landlords by responding promptly to inquiries or complaints.
- Processed applications for new tenancy in accordance with relevant laws and regulations.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Made referrals to utilize community resources for resident's needs.
- Collaborated with local government agencies on initiatives related to affordable housing availability.
- Inspected vacated units upon move-out for damage assessment purposes.
- Developed appropriate treatment plans focusing on each individual's needs.
- Organized and maintained accurate records of housing contracts, leases, and rental agreements.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Home Health Aide
Zack
Brooklyn Center, MN
06.2024 - Current
- Checked patients' pulse, temperature and respiration.
- Administered medications as instructed by physician or nurse practitioner.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted with client personal care needs to foster independence and well-being.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Documented care provided and submitted notes to supervisor.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted in ambulation and exercise routines for clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Transported clients to doctor appointments and social events.
- Engaged patients in recreational activities such as reading books or playing games.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported individuals to medical appointments and assisted with errands.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Interdisciplinary Studies
Mankato State University
Mankato12-2024
Bachelor of Science - Interdisciplinary Studies
Mankato State University
Mankato, MN12-2024
High School Diploma -
Prairie Seeds Academy
Minneapolis, MN06-2015
Skills
- Affordable housing
- Tenant rights
- Temporary housing
- Rent collection
- Lease administration
- Property inspections
- Client documentation
- Patient transportation
- Medication organization
- Nutritional meal preparation
- Care plan assessment
- Meal preparation
- Minnesota Driver's license
- Medication administration
- Feeding assistance
- Ambulation assistance
- Interpersonal communication
- Safety procedures
- Recording vital signs
- Personal care services
- Case management experience
- Patient care
- Care plan management
- Patient transport
- Mobility activities
- ADL support
- Vital signs monitoring
Timeline
Job Coach
IWA Home Care
08.2025 - Current
Housing Coordinator
Umarou
08.2024 - Current
Home Health Aide
Zack
06.2024 - Current
Bachelor of Arts - Interdisciplinary Studies
Mankato State University
Bachelor of Science - Interdisciplinary Studies
Mankato State University
High School Diploma -
Prairie Seeds Academy
Education and Training
other,other