Christy Ortiz
Los Angeles,CA
Summary
Versatile and dynamic professional with a proven track record in hospitality and healthcare, exemplified by exceptional service at Hot8yoga and adeptness in patient scheduling and medical terminology. Fluent in Spanish, I excel in fostering relationships and enhancing guest experiences, demonstrating a unique blend of sales acumen and hospitality service expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hot8yoga
05.2024 - Current
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Team Associate
Barry's Bootcamp
09.2023 - 01.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Restaurant Hostess
Cara Hotel
09.2022 - 01.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Restaurant Hostess
Cara Cara, DTLA Proper Hotel
09.2022 - 11.2022
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Nutrition Assistant
Oriental Medicine Rehab & MedSpa
03.2022 - 10.2022
- Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
- Prepared treatment rooms upon patients arrival for acupuncture, deep tissue massages, red light therapy, and vibration plate appointments. Also took vitals and documented patients records.
- Used systems such as Dr.Chrono and Mindbody to schedule appointments, communicate with insurance companies, and maintain services.
Sales Associate
Aerie By American Eagle
09.2021 - 01.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server
Sol Mexican Cocina
05.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Barista
Blue Bottle Coffee
05.2021 - 09.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Caregiver
Peace Of Mind Home Health Care
08.2020 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Associate
PINK Victoria Secret
09.2019 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Administrative Assistant
Bash Gesas & Co
01.2015 - 09.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
CPR
Downey Adult School
Downey, CACertificate of Technical Studies - Medical Assistant
Downey Adult School
Downey, CA05-2020
Biological Sciences
Biola University
La Mirada, CA05-2019
Biology
Cypress College
Cypress, CA01-2019
Skills
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- CPR
- Immunization administration
- Patient assessments
- Insurance verification
- Fluent in SPANISH
- Yoga philosophy
- Sales
- Hospitality service expertise
- High volume dining
Certification
- Certified Sculpt Yoga Teacher (CYT) - Hot8yoga.
Timeline
Front Desk Agent
Hot8yoga
05.2024 - Current
Team Associate
Barry's Bootcamp
09.2023 - 01.2024
Restaurant Hostess
Cara Hotel
09.2022 - 01.2023
Restaurant Hostess
Cara Cara, DTLA Proper Hotel
09.2022 - 11.2022
Nutrition Assistant
Oriental Medicine Rehab & MedSpa
03.2022 - 10.2022
Sales Associate
Aerie By American Eagle
09.2021 - 01.2022
Server
Sol Mexican Cocina
05.2021 - 12.2021
Barista
Blue Bottle Coffee
05.2021 - 09.2021
Caregiver
Peace Of Mind Home Health Care
08.2020 - 03.2021
Sales Associate
PINK Victoria Secret
09.2019 - 01.2020
Administrative Assistant
Bash Gesas & Co
01.2015 - 09.2018
- Certified Sculpt Yoga Teacher (CYT) - Hot8yoga.
CPR
Downey Adult School
Certificate of Technical Studies - Medical Assistant
Downey Adult School
Biological Sciences
Biola University
Biology
Cypress College
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