Christy Phillips
Antwerp,OH
Summary
Compassionate Veterinary Practice Manager known for high productivity and efficient task completion. Skilled in client relationship management, operational efficiency, and staff leadership. Excel at communication, problem-solving, and adaptability to ensure smooth clinic operations and high-quality animal care.
Overview
30
30
years of professional experience
Work History
Veterinary Practice Manager
National Veterinary Associates
Fort Wayne, IN
05.2022 - 08.2024
- Oversee daily operations of a high-volume veterinary clinic, managing a team of twenty staff members, including Veterinarians, Registered Veterinary Technicians, Receptionists, and support staff
- Develop and implement operational policies and procedures that enhance clinic efficiency and ensure high standards of care for both animals and clients
- Maintain American Animal Hospital Association standards and record keeping with multiple successful reaccreditation process
- Supervise hiring, training, and professional development of staff members, fostering a collaborative and positive team environment
- Manage client relations by ensuring exceptional service and addressing concerns in a timely and professional manner
- Create and maintain schedules for staff, ensuring adequate coverage and minimizing disruptions to clinic operations
- Develop and manage clinic budgets, including overseeing inventory, controlling costs, and optimizing revenue generation
- Ensure compliance with local, state, and federal regulations, as well as industry standards
- Develop and manage marketing initiatives to attract new clients and increase retention rates
- Multi site management and assisting sister hospitals when needed
Receptionist
Defiance Veterinary Clinic
Defiance, OH
03.2015 - 10.2017
- Managed front-office operations, including answering phone calls, scheduling appointments, and processing patient intake
- Handled client billing and collections
- Coordinated with veterinarians and technicians to ensure timely and accurate patient care
- Maintained accurate medical records and facilitated client education on care procedures and treatments
- Calculated and performed staff payroll using QuickBooks
- Paid all state and local taxes
- Reconciled monthly bank statements
- Prepared financial reports for submitting to our accountant
- Reconciled invoices to monthly statements and paid all bills
Certified Pharmacy Technician
Rite Aid
Paulding, OH
09.2013 - 03.2015
- Assisted Pharmacists in accurately filling prescriptions, maintaining patient records and billing insurance claims
- Assisted patients with medical and insurance queries
- Provided courteous and professional customer service
Multi Site Practice Manager
VCA Animal Hospital
Yucca Valley, CA
05.1994 - 03.2013
- Oversee daily operations of two high-volume veterinary clinics, managing a team of 25 staff members, including Veterinarians, Registered Veterinary Technicians, Receptionists, and support staff
- Develop and implement operational policies and procedures that enhance clinic efficiency and ensure high standards of care for both animals and clients
- Worked with regional management staff to develop hospital goals, budgets and marketing initiatives
- Developed policies and procedures for staff training, improving patient care and improving customer service
- Fostered and maintained a collaborative and positive team environment
- Managed transition from privately owned management to PetDrx corporate management to VCA management over a three year period
- Reviewed profit and loss statements regularly to ensure compliance to established budgets
- Merged two competing small animal hospitals into one cohesive practice while retaining veterinarians and key staff from both locations
Education
General Studies
Ricks College
Rexburg, IDSkills
- Collaborative Leadership
- Financial Management
- Client Engagement
- Regulatory Compliance
- Marketing & Business Development
- Technology Proficiency
- Inventory Management
- Practice operations oversight
References
- Michelle Hendrickson, DVM, Managing DVM St Joe Center Veterinary Hospital, 260-485-1602, Mhendrickson@nva.com
- Alan Fox, DVM, Managing DVM Westside Animal Hospital, 260-426-, Afox@nva.com
- Janet Houghton, DVM, Associate DVM Westside Animal Hospital, 260-519-3861, jhdvm@aol.com
- Sara Pate, Zoetis Territory Manager, 317-607-0898, sfarasha@gmail.com
Timeline
Veterinary Practice Manager
National Veterinary Associates
05.2022 - 08.2024
Receptionist
Defiance Veterinary Clinic
03.2015 - 10.2017
Certified Pharmacy Technician
Rite Aid
09.2013 - 03.2015
Multi Site Practice Manager
VCA Animal Hospital
05.1994 - 03.2013
General Studies
Ricks College
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