Christy Rodriguez
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
10
10
years of professional experience
Work History
Founder/Cleaning Specialist
Christal Clean Cleaning Services
Sarasota, Florida
01.2022 - Current
- Managed residential and commercial cleaning business, ensuring consistent delivery of reliable, high-quality services.
- Cultivated strong customer relationships, resulting in increased repeat business and referrals.
- Resolved customer concerns promptly, enhancing client satisfaction and fostering long-term retention.
- Executed deep cleaning, move-in/move-out cleaning, office cleaning, and routine maintenance.
- Scheduled appointments and coordinated daily operations for multiple client accounts.
- Managed business finances, including invoicing, budgeting, payroll, and expense tracking.
- Procured and organized cleaning supplies and equipment for efficient operations.
- Consistently met deadlines while maintaining attention to detail and delivering exceptional service.
Office Floater
Heart Specialists
Sarasota, Florida
04.2019 - 01.2022
- Provided cross-functional support to front office departments, ensuring efficient daily operations and seamless patient care.
- Scheduled patient appointments, verified insurance eligibility, obtained prior authorizations, and collected patient information accurately.
- Trained and onboarded new employees on electronic health records (EHR), office procedures, HIPAA compliance, and customer service standards.
- Fostered a professional, compassionate, and patient-focused environment while managing multiple tasks in a fast-paced medical office.
- Assisted with medical records requests, referrals, and documentation while maintaining strict patient confidentiality.
- Developed and updated training materials to ensure consistency in office procedures and enhance staff performance.
- Partnered with office management to identify and implement workflow improvements for increased operational efficiency.
New Patient Coordinator
Lung Associates
Sarasota, Florida
02.2017 - 03.2019
- Served as primary contact for new patients, ensuring exceptional service and welcoming experience.
- Scheduled patient appointments, coordinating provider availability to optimize efficiency.
- Collected and entered verified patient demographics, insurance details, and medical history into the EHR system.
- Collected and entered verified patient demographics, insurance information, and medical history into the EHR system.
- Obtained medical records and documentation from referring physicians prior to appointments.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Processed registration forms and consent documents efficiently and accurately.
- Facilitated communication among patients, providers, clinical staff, and insurance companies to ensure continuity of care.
Education
High School Diploma -
Booker High School
Sarasota, FL05-2008
Skills
- Customer relationship management
- Training and onboarding
- HIPAA compliance
- Appointment scheduling
- Workflow improvement
- Operational efficiency
- Quality control
- Budget management
- Inventory management
Languages
Spanish
Professional
Timeline
Founder/Cleaning Specialist
Christal Clean Cleaning Services
01.2022 - Current
Office Floater
Heart Specialists
04.2019 - 01.2022
New Patient Coordinator
Lung Associates
02.2017 - 03.2019
High School Diploma -
Booker High School