Summary
Overview
Work History
Education
Skills
Timeline
Christy Sasiela

Christy Sasiela

Legal Assistant/Trainer
Eau Claire,WI

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Overview

5
5
years of post-secondary education
15
15
years of professional experience

Work History

Unemployment Compensation Associate

State Of Wisconsin
Eau Claire, WI
02.2021 - Current
  • Exercise judgment in analyzing, computing and implementing Unemployment Insurance claims.
  • Review and implement Appeal Tribunal and other court decisions.
  • Determine claimant eligibility, prepare and issue determinations, and determine adjustments to benefit entitlements and employer account charging.
  • Calculate claimant overpayment/underpayment and determine appropriate employer charging.
  • Managed over 80 claims per week throughout multiple stages of claims process.

Legal Assistant

Gingras, Thomsen & Wachs Lawyers
Eau Claire, WI
04.2019 - 02.2021
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Entered new cases into company database.
  • Screened telephone calls and forwarded to appropriate departments.
  • Worked fully remotely for 11 months.
  • Trained new legal assistants in policies and procedures.
  • Contributed to training documents on file opening, medical records requests, and office tasks.

Customer Service Representative

Xcel Energy
Eau Claire, WI
07.2018 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks simultaneously.
  • Resolved over 65 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to appropriate department.

Paralegal

Otto & Steiner Law, S.C.
Eau Claire, WI
01.2017 - 04.2018
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Strictly adhered to privacy laws to avert potential information breaches and protect client data.
  • Drafted correspondence and documentation and shared materials to appropriate parties.
  • Prepared legal briefs, motions and pleadings.
  • Managed approximately 30 cases in various stages of litigation at any given time.

Multiple Positions

Radial
Eau Claire, WI
10.2006 - 09.2017

Team Leader of Escalation Team - 5.5 years

  • Coached and assisted with training in effective escalations training and strategies to succeed in hitting KPIs.
  • Created successful new procedures and shared best practices with other departments.
  • Created reports on call trends to give guidance on enhancing customer experience.

Trainer – 3.5 years

  • Trained multiple departments in best practices according to corporate defined goals.
  • Trained escalation teams and supervisors on de-escalation techniques.
  • Reported on KPIs on new hire classes after their first weeks to ensure training materials were effective.

Senior Escalation Team Representative – 3 months

  • Repeatedly recognized for top performance and selection for high priority initiatives due to aptitude for teamwork.

Workforce Management Specialist – 1 year

  • Managed all call center departments occupancy and advised leadership when goals were not being met.
  • Determined when extra labor was needed or when labor could be cut to save costs due to daily changes in call volume.

Customer Service Representative – 1 year

  • Consistently enhanced customer experience through exceptional service and hitting all KPIs.

Education

Certificate - Accounting

Liberty University, Lynchburg, VA
08.2020 - Current
  • Projected graduation date: August 2022

Bachelor of Science - Paralegal Studies

Liberty University, Lynchburg
08.2017 - 08.2018
  • Member of Omega Nu Lamda - academic honor society for online learners.
  • GPA: 3.54

Associate of Science - Paralegal Studies

Chippewa Valley Technical College, Eau Claire, WI
08.2014 - 05.2017
  • Graduated with honors.
  • Relevant Coursework Completed: Oral/Interpersonal Communication.

Skills

    Data tracking

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Timeline

Unemployment Compensation Associate - State Of Wisconsin
02.2021 - Current
Liberty University - Certificate, Accounting
08.2020 - Current
Legal Assistant - Gingras, Thomsen & Wachs Lawyers
04.2019 - 02.2021
Customer Service Representative - Xcel Energy
07.2018 - 03.2019
Liberty University - Bachelor of Science, Paralegal Studies
08.2017 - 08.2018
Paralegal - Otto & Steiner Law, S.C.
01.2017 - 04.2018
Chippewa Valley Technical College - Associate of Science, Paralegal Studies
08.2014 - 05.2017
Multiple Positions - Radial
10.2006 - 09.2017
Christy SasielaLegal Assistant/Trainer