Christy St Germain
Ingleside,IL
Summary
Results-focused Retail professional with strength in team development. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
26
26
years of professional experience
Work History
General Manager/ General Manager in Training
Jersey Mike's
Elk Grove Village, IL
10.2021 - Current
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Business Account Executive
BMO Bank of Montreal
Sarasota , FL
02.2020 - 07.2021
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Coordinated with customer managers to develop and execute business plans.
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Business Development Manager
Wells Fargo
Sarasota , FL
06.2007 - 12.2019
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Facilitated and managed business development plan based on market and industry research.
- Established new customer accounts using negotiation and sales closing abilities.
- Coached, developed and motivated team to achieve revenue goals.
- Created and delivered in-depth sales presentations to potential customers.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
- Gained market share in new sales performance through aggressive team training.
Retail Manager / Account Manager
AT&T
Port Charlotte , FL
07.1999 - 11.2005
- Managed staff training and performance monitoring to promote high levels of productivity.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
- Reviewed schedules to keep stores under leadership properly staffed.
- Orchestrated rollout of policies and procedures, effectively contributing to management team.
- Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
- Managed daily production and verified proper packaging and correct, timely deliveries.
- Assisted human resources through prescreening and interviewing of potential employees.
- Taught employees how to optimize space for special events such as discount sales.
- Compiled information on damaged inventory and reported it to appropriate senior leaders for quick remediation.
- Created successful plans to maximize profits and reduce loss.
Education
Associate of Science -
Edison College
Venice Associate of Science -
McHenry County College
Crystal Lake, ILHigh School Diploma -
Johnsburg High School
Johnsburg, ILSkills
- Revenue Forecasting
- Employee Motivation
- Staff Development
- Performance Assessment
- Staff Scheduling
- Sales Tracking
- Management Team Building
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Budget Control
- Supplier Monitoring
- Inventory Tracking and Management
- Cost Control
- POS Terminal Operations
Timeline
General Manager/ General Manager in Training
Jersey Mike's
10.2021 - Current
Business Account Executive
BMO Bank of Montreal
02.2020 - 07.2021
Business Development Manager
Wells Fargo
06.2007 - 12.2019
Retail Manager / Account Manager
AT&T
07.1999 - 11.2005
Associate of Science -
Edison College
Associate of Science -
McHenry County College
High School Diploma -
Johnsburg High School