Training General Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Overview
18
18
years of professional experience
Work History
Training General Manager
Caribou Coffee
08.2019 - Current
Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Supervised multiple locations to enforce high-quality standards of operation.
Coordinated with other General Managers to actualize performance improvement strategies.
Oversaw successful store opening, coordinating staffing, training, and promotional efforts to ensure smooth transitions for new location.
Exercised leadership capabilities by successfully motivating and inspiring others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Organized and detail-oriented with strong work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
General Manager
Broadway Pizza
06.2016 - 08.2019
Developed and maintained relationships with customers and suppliers through account development.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Manager of Operations
Laddy Lake Pub
12.2014 - 06.2016
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Bar Manager
The Shorewood Bar And Grill
04.2011 - 11.2014
Crafted special drink and cocktail menu items for seasonal offerings.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Organized charity events at the venue which garnered positive press coverage while supporting social causes.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Boosted attendee satisfaction through meticulous attention to detail in event organization and execution.
Oversaw budget management for all aspects of event planning, ensuring cost-effective solutions without compromising quality.
CFO
ARS POS
03.2006 - 05.2011
Ensured compliance with all regulatory requirements by staying current on industry developments and implementing necessary controls within organization.
Maintained P&L and shouldered corporate fiscal responsibility.
Drove revenue growth by developing pricing strategies that maximized both sales volume and profitability.
Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
Managed financial, operational and human resources to optimize business performance.
Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.