Crystal Vest
Cleveland,OH
Summary
Dynamic leader with a proven track record at Checkers and Rally's, enhancing staff development and driving significant business growth. Excelled in implementing strategic training programs and fostering a culture of continuous improvement. Skilled in business administration and coaching, adept at boosting employee satisfaction and customer service, achieving measurable results in performance metrics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training General Manager
Checkers and Rally's
01.2023 - Current
- Established a strong foundation for long-term success by teaching sustainable career development plans for employees at all levels In the restaurants.
- Implemented training methods to engage employees and enhance their professional growth.
- Boosted customer satisfaction by providing ongoing staff training with best practices in customer service.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Evaluated the effectiveness of existing training programs, making data-driven adjustments for continuous improvement.
General Manager
Checkers and Rally's
01.2013 - 01.2023
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Management
DeVry University
Dow, IL07.2019
Associate of Arts - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN03.2015
Skills
Staff Development
Technical knowledge
Strategic thinker
Written and oral communication
Adaptive Learning
Coaching and Mentoring
Leadership training
Performance Metrics
Business Administration
Problem-Solving
Multitasking
Reliability
Certification
- ServSafe Food Handler's Certification
Timeline
Training General Manager
Checkers and Rally's
01.2023 - Current
General Manager
Checkers and Rally's
01.2013 - 01.2023
Bachelor of Science - Business Management
DeVry University
Associate of Arts - Criminal Justice
ITT Technical Institute - Indianapolis
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