Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
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Jose Mojica

Jose Mojica

Orlando

Summary

Certified Training General Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Overview

11
11
years of professional experience

Work History

Training General Manager

Buffalo Wild Wings
Orlando, FL
05.2021 - Current

.

  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
  • Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
  • Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.

Assistant General Manager

Buffalo Wild Wings
Lake Buena Vista, FL
10.2019 - 05.2021
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Kitchen Manager

Buffalo Wild Wings
Formosa Gardens FL
02.2014 - 01.2019
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.

Service Manager

Buffalo Wild Wings
Osceola FL
05.2013 - 02.2014
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Education

Associate of Business Administration - Business Administration And Management

Universidad Inter Americana
Bayamon PR
05.2001

Skills

  • Staff Development
  • Training Delivery
  • Continuous Improvement
  • Decision Making
  • Performance Management
  • Problem Solving
  • Team Building
  • Employee Engagement
  • Organizational Skills
  • Leadership Development
  • Strategic Thinker
  • Staff Development Plans

Accomplishments

    Lead Program

    Flight school

    General Manger of the Year

    High Performance Scored Card

    DM Challenge coin

Languages

Spanish
Native or Bilingual
English
Full Professional

Affiliations

  • Love going to the GYM
  • Football
  • Beach
  • family time

References

References available upon request.

Timeline

Training General Manager

Buffalo Wild Wings
05.2021 - Current

Assistant General Manager

Buffalo Wild Wings
10.2019 - 05.2021

Kitchen Manager

Buffalo Wild Wings
02.2014 - 01.2019

Service Manager

Buffalo Wild Wings
05.2013 - 02.2014

Associate of Business Administration - Business Administration And Management

Universidad Inter Americana
Jose Mojica