Christy Walker
Dalton,Georgia
Summary
Career oriented professional with a wealth of health care, management, education, and sales knowledge. Seeking an opportunity for growth in working with consumers and the health care industry focused on customer service and marketing in a high energy atmosphere. Strong history in public relations and career management through strong focus on personal relationships and customer satisfaction. Seeking a professional change in the modern era of health care and self care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Aflac
Dalton, GA
04.2016 - Current
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Maintained accurate records of client information including contact details and policy changes.
- Assisted in the development of training materials for new agents entering the field.
- Established relationships with vendors that provide services related to insurance products.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Pursued continued professional development through insurance workshops, course and webinars.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Registered Respiratory Therapist Team Lead
Memorial Hospital
Chattanooga, TN
08.1999 - 11.2021
- Developed and implemented policies and procedures for the respiratory therapy department.
- Analyzed data to identify trends in patient care outcomes related to respiratory therapies provided by the team.
- Interacted with patients, family members and physicians to coordinate patient care.
Assoicate Professor/Director of Clinical Education
Dalton State College
Dalton, GA
08.2007 - 08.2017
- Provided instruction in a variety of courses, including lecture and laboratory classes.
- Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
- Advised students on academic issues and career paths.
- Evaluated student performance through tests, quizzes and other assessments.
- Collaborated with staff members to design curricula for new courses or programs.
- Served on university-wide committees tasked with developing policies or procedures.
- Attended meetings with administrators concerning budgetary matters.
- Fostered relationships with industry professionals to create internship opportunities for students.
Cardiopulmonary Care Manager
Memorial Hermann
Chattanooga, TN
05.2004 - 08.2007
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Liaised with multidisciplinary team to discuss barriers to discharge or concerns impacting readmission risk.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Registered Respiratory Therapist
Health Center At Standifer Place
Chattanooga, TN
11.2001 - 05.2004
- Provided therapeutic treatments to patients with respiratory illnesses including oxygen therapy, aerosol medication delivery, chest physiotherapy and airway clearance techniques.
- Developed care plans for individual patients based on assessment of the patient's condition.
- Maintained accurate records of all patient assessments, treatments, medications administered and outcomes of treatments.
- Collaborated with multidisciplinary team members to develop comprehensive plans for patient care.
- Consulted with physicians regarding diagnosis and treatment options for patients with complex conditions.
- Collaborated with physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Managed care of patients with diverse conditions alongside physicians, nurses and support team members.
Registered Respiratory Therapist
Medical Center of Central Georgis
Macon, GA
07.1997 - 08.1999
- Provided therapeutic treatments to patients with respiratory illnesses including oxygen therapy, aerosol medication delivery, chest physiotherapy and airway clearance techniques.
- Performed diagnostic tests on patients such as arterial blood gas analysis, pulmonary function testing, and sleep studies.
Education
Bachelor of Science - Allied Health Sciences
Medical College of Georgia
August, GA05-1997
Skills
- Email Marketing
- Team Training and Development
- Marketing Initiatives
- Client Service
- Product Knowledge Mastery
- Professional Networking
- Client Retention
- Client Relationship Management
- Account Management
- Customer Follow-Up
- Lead Development
- Client Relations
Affiliations
- Member of the AARC
- Member of the Chamber of Commerce
- Member of the Alliance of Insurance Professionals
- Member of the NBRC
- Former member of the NOrthwest Georgia Medical Managers Association
Accomplishments
- Eight time recipient of the National Credentialing success award by the NBRC
- Three time VIP award winner through Aflac
- New Coordinator Success recognition through Aflac Region 2021
Certification
- Registered Respirator Therapist since 1997
- Licensed LIfe and Health insurance agent since 2016
Timeline
Licensed Insurance Agent
Aflac
04.2016 - Current
Assoicate Professor/Director of Clinical Education
Dalton State College
08.2007 - 08.2017
Cardiopulmonary Care Manager
Memorial Hermann
05.2004 - 08.2007
Registered Respiratory Therapist
Health Center At Standifer Place
11.2001 - 05.2004
Registered Respiratory Therapist Team Lead
Memorial Hospital
08.1999 - 11.2021
Registered Respiratory Therapist
Medical Center of Central Georgis
07.1997 - 08.1999
Bachelor of Science - Allied Health Sciences
Medical College of Georgia
- Registered Respirator Therapist since 1997
- Licensed LIfe and Health insurance agent since 2016
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