Christy Wright
Lakeland,Florida
Summary
Healthcare professional with extensive experience in coordinating patient care and ensuring smooth operations in clinical settings. Skilled in patient communication, problem-solving, and adapting to changing needs. Known for dependability and supporting team success. Proven ability to collaborate effectively with medical teams and adapt to evolving patient needs. Strong organizational skills and commitment to achieving high-quality patient outcomes.
Overview
20
20
years of professional experience
Work History
Lead Patient Care Coordinator
UPPERLINE HEALTH
Plant City, Florida
05.2025 - 04.2026
- Welcomed patients and fielded incoming calls, including new patient inquiries, emergency calls, appointment scheduling requests, records requests, and patient follow-ups.
- Responsible for ordering all necessary office supplies, insurance billing and referral coordination.
Front Office Support-PRN/Temp
AFFORDABLE DENTURES AND IMPLANTS
Winter Haven, Florida
12.2024 - 05.2025
- Welcomed patients and fielded incoming calls, including new patient inquiries, emergency calls, appointment scheduling requests, records requests, and patient follow-ups.
Dental Treatment Coordinator- All Facilities Closed in 2024
WALMART HEALTHCARE
Plant City, Florida
06.2023 - 09.2024
- Explained treatment plans, addressing patient questions and assisting in treatment priorities with new and existing patients, and established plans for scheduling and payments.
- Educated patients on available dental benefits, maintaining a comprehensive understanding of practice policies on plans.
- Welcomed patients and fielded incoming calls, including new patient inquiries, emergency calls, appointment scheduling requests, records requests, and patient follow-ups.
- Developed, communicated, and implemented processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
Front-Office Support
WINTER HAVEN ENDODONTICS
Winter Haven, Florida
04.2022 - 11.2022
- Provided administrative and front office support for a busy multi-specialty practice.
- Verified insurance, scheduled appointments, greeted patients, and checked patients in and out.
- Answered questions regarding treatment plans and insurance benefits, addressing incoming calls.
Front-Office Coordinator-Part-time
GREENBERG DENTAL & ORTHODONTICS
Winter Haven, Florida
11.2021 - 04.2022
- Provided administrative and front-office support for a busy multi-specialty practice.
- Verified insurance, scheduled appointments, greeted patients, and checked patients in and out.
- Answered questions regarding treatment plans and insurance benefits, addressing incoming calls.
Growth Development Specialist-Closed due to COVID
LAKELAND MEDICAL CENTERS BY MBMG
Lakeland, Florida
12.2019 - 05.2020
- Implemented creative and innovative marketing campaigns to enhance sales and revenue growth.
- Established partnerships within community and organized events to educate consumers.
Director of Activities
LAKE HOWARD HEIGHTS
Winter Haven, Florida
04.2019 - 12.2019
- Hired, assessed, and coordinated the department staff. Monitored employee performance.
- Fostered an engaging, creative, and rewarding social atmosphere throughout the community.
- Promoted resident participation through regularly scheduled high-quality activities, special events, guest speakers, movie showings, exercise sessions, clubs, games, and creativity opportunities. Sought community donations for all special events.
Senior Center Coordinator
HILLSBOROUGH COUNTY DEPARTMENT OF AGING SERVICES
Tampa, Florida
06.2016 - 04.2019
- Supervised staff, scheduling, assignments, and work reviews, as well as provided training.
- Recruited all new volunteers. Conducted interviews and processed applications of potential program participants.
- Organized special events and arranged for corporate financial support.
Marketing Coordinator
HOME INSTEAD SENIOR CARE
Lakeland, Florida
08.2014 - 05.2016
- Implemented creative and innovative marketing campaigns to enhance sales and revenue growth.
- Established partnerships within community and organized events to educate consumers.
Program Manager II, Veteran Service Home Program Coordinator, Medicaid Benefits Counselor
WEST CENTRAL FLORIDA AREA AGENCY ON AGING
Tampa, Florida
07.2006 - 08.2014
- Supported the vice president in developing, coordinating, implementing, and administering overall program planning, quality assurance, and evaluation activities of the agency’s program unit.
- Managed and evaluated programs and services for providers that received federal and state grant dollars in a five-county planning service area.
- Medicaid Benefits Counselor
- Veteran Services Contract Coordinator
Education
High School Diploma -
Caldwell High School
Columbus, MississippiSkills
- Exemplary Customer Service
- Dental Treatment Coordinator
- Insurance Verification & Billing
- Patient Education
- Front and Back office support
- HIPAA compliance
- Scheduling coordination
- Strong leadership and Effective time management
- Team Oriented
- Microsoft Office Suite, Quickbooks, Dentrix, Eaglesoft, AthenaHealth, ORACLE, EPIC, CIRTS, Yardi, EHR, TEAMS
ADDITIONAL EXPERIENCE
- NORTHEAST FLORIDA AREA AGENCY ON AGING, Jacksonville, Florida, Contract Specialist / Elder Abuse Coordinator, 2001-2006. Managed and evaluated programs and services for providers that received federal and state grant dollars in a seven-county area.
- Medical Experience: 10 plus year’s medical experience, working in Urgent Care Facilities and Multiple Physician Primary Care Clinics.
- Dental Experience: 1993-1997- Michael Cook, DDS, Denture Express, Fernandina Beach, Florida. Office Manager, insurance billing & verification, treatment coordinator, scheduling, accounts receivable and payroll.
Timeline
Lead Patient Care Coordinator
UPPERLINE HEALTH
05.2025 - 04.2026
Front Office Support-PRN/Temp
AFFORDABLE DENTURES AND IMPLANTS
12.2024 - 05.2025
Dental Treatment Coordinator- All Facilities Closed in 2024
WALMART HEALTHCARE
06.2023 - 09.2024
Front-Office Support
WINTER HAVEN ENDODONTICS
04.2022 - 11.2022
Front-Office Coordinator-Part-time
GREENBERG DENTAL & ORTHODONTICS
11.2021 - 04.2022
Growth Development Specialist-Closed due to COVID
LAKELAND MEDICAL CENTERS BY MBMG
12.2019 - 05.2020
Director of Activities
LAKE HOWARD HEIGHTS
04.2019 - 12.2019
Senior Center Coordinator
HILLSBOROUGH COUNTY DEPARTMENT OF AGING SERVICES
06.2016 - 04.2019
Marketing Coordinator
HOME INSTEAD SENIOR CARE
08.2014 - 05.2016
Program Manager II, Veteran Service Home Program Coordinator, Medicaid Benefits Counselor
WEST CENTRAL FLORIDA AREA AGENCY ON AGING
07.2006 - 08.2014
High School Diploma -
Caldwell High School