Christy Anne Mocabee

• As a General Manager of an equipment dealership I oversee all aspects of the dealership's operations, including sales, service, parts, and finance departments, with primary responsibility for maximizing profitability by driving sales, managing inventory, overseeing staff, and ensuring excellent customer service while adhering to manufacturer guidelines and market demands. I am accountable for achieving sales targets, maintaining operational efficiency, and developing strategic plans to grow the business.

• Safety Policies and Procedures
• Developed strategies to increase customer satisfaction and loyalty.
• Managed staff scheduling, hiring and training processes.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Resolved escalated customer complaints in a timely manner.
• Established strong working relationships with external partners such as vendors and suppliers.
• Assisted other branches when needed during peak periods or special projects.

A Branch Manager builds the framework for exceptional customer service, profitability, and efficiency at their store. Leading and directing the day to day operations of a branch, running the store as if it were my own business. BM's have full operational and P&L responsibility for their respective branch with direct oversight of sales, rental, parts and service of all construction equipment, transportation, and support personnel.

As a committed leader I'm consistently challenged personally and professionally to successfully lead the efforts of my team to be safe and exceed company goals and objectives.

Managed operations while implementing appropriate policies and procedures. Hiring A players to develop strong solid teams.
Leadership, training, achieving goals, and dealing with customer service issues maintaining a high level of customer satisfaction.
Established immediate and long-range planning of division goals and objectives. Trained and emphasize safety culture, policies, ensured compliance with Osha regulations.
Year after Year consistent growth and increased profitability. Reduced costs by over 10%. Record consistency on Repeat and N.B. Sales growth. Scrub financials including P&L, NI, ROI, and WOR reports.

Learned several attributes of the Industry from Inside Sales,Dispatch Mgr, Safety Trainer, A/R Mgr , Outside Sales Territory Mgr, and Branch Manager.
Managed payroll, scheduling, reports, annual budgets and forecasts. Directed all operational aspects including customer service, administration, training, and sales.