Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christy Baker

Jackson ,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Jackson License Office
01.2024 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Calculated and remitted state sales tax, service, and other charges.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Contacted Missouri Dept of Revenue to determine status of pending titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

Customer Service Representative

Connexus Resource Group
07.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Handle 120 to 200 calls daily.
  • Kept up-to-date on HIPPA certification and required training.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.

Housekeeper

Lutheran Home For The Aged
09.2022 - 06.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned 80 apartments and 50 Duplexes by vacuuming floors, making beds, cleaning bathrooms and kitchen.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Plant Manager

VIP Industries
12.2021 - 05.2022
  • Provided direction and leadership to all levels of employees and supervisors.
  • Maximized plant safety through proactive strategies and well-structured training.
  • Oversaw daily operations of manufacturing plant.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Cleaned, lubricated or maintained equipment such as Shredders, Forklifts and Balers to prevent failure or deterioration.
  • Operated forklift.

Supervisor

Henschel Manufacturing
10.2017 - 10.2021
  • Supervised 5-10 employees
  • Trained 5-10 employees for Finishing Department
  • Operated eyelet machine
  • Operated leather striping machine
  • Operated compressed air tacking machine
  • Helped retrieve orders from warehouse
  • Received and organized orders from Blocking Department
  • Reviewed and prepared samples for Disney, Mossy Oak, AT&T and Gorman
  • Completed jobs in timely manner

Medical Billing and Coding Specialist

Andrews Chiropractic
11.2015 - 05.2016
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Identified CPT, ICD-9-CM, ICD-10-CM, and HCPCS
  • Communicated with insurance companies to research and resolved coding discrepancies.

Education

Associate of Applied Science Degree - Billing and Coding Specialist

Metro Business College of Cape Girardeau
Cape Girardeau, MO
05.2014

Skills

  • Complex Problem-Solving
  • Room Maintenance Scheduling
  • Workflow Monitoring
  • Title Research
  • Documentation Review
  • Loan Documentation
  • Customer Relations
  • Administrative and Clerical Support
  • Manage Files
  • Notary Public

Certification

Notary Public - County of Cape Girardeau

Expires - January 3, 2028


CPC-A, 2014 - 2017


Certified Contract License Office Manager - Department of Revenue - July 2025

Timeline

Manager

Jackson License Office
01.2024 - Current

Customer Service Representative

Connexus Resource Group
07.2023 - 12.2023

Housekeeper

Lutheran Home For The Aged
09.2022 - 06.2023

Plant Manager

VIP Industries
12.2021 - 05.2022

Supervisor

Henschel Manufacturing
10.2017 - 10.2021

Medical Billing and Coding Specialist

Andrews Chiropractic
11.2015 - 05.2016

Associate of Applied Science Degree - Billing and Coding Specialist

Metro Business College of Cape Girardeau

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