Chrystal Baugher
Glenwood,AR
Summary
I have a proven track record of being very prompt and thorough at every previous position of employment. I manage high stress and fast paced settings with confidence and with ease. I am not easily intimidated and never meet a stranger. I am very self-motivated and implement effective time management skills. I am task and detail oriented and I put forth my best attentions and efforts in any task or challenge that I am presented with. I am friendly and personable, capable and efficient, confident and assured, and I am not easily challenged or thwarted by difficulty or by adversity.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
CHI St Vincent
Murfreesboro, AR
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
Permit Specialist
Windows USA
Hot Springs, AR
01.2022 - 01.2024
- Obtained building permits for window installation across 13+ states. Ensured compliance with local, state, and federal regulations, before window installation could ensue.
- Expedited permit approval times by collaborating with various departments. Ensured that appropriate reviews and inspections were being conducted once window installation had been completed.
- Managed and enhanced permit application processes for multiple cities and states. Facilitated permit processing efficiency by streamlining application procedures and documentation requirements.
- Developed training materials for new Permit Specialists, improving onboarding efficiency and comprehension.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Maintained effective and productive relationships and communication with our installation team as for when and where to pick up permits and where they should be displayed on site.
Bank Teller
Chambers Bank
Amity, AR
01.2021 - 11.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Front Desk Receptionist
Healthstar Physicians
Glenwood, AR
10.2016 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copays, fees, and payments.
- Verified customer information with each visit and ensured that necessary documentation was obtained and up to date in our system.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Front Office Assistant
Caddo River Camping & Canoe
Glenwood, AR
03.2016 - 10.2016
- Reduced the risk of accidents or injuries by conducting pre-trip briefings to educate participants on essential paddling skills and safety guidelines.
- Assisted clients in selecting appropriate canoes and paddling gear for their skill level.
- Upheld high standards of professionalism when interacting with clients of diverse backgrounds and skill levels.
- Optimized scheduling procedures to accommodate a higher volume of bookings while maintaining quality experiences for each guest.
- Maintained a clean and organized environment at the facility, ensuring optimal conditions for both staff members and customers.
Substitute Teacher, K-12
SubTeach USA
Glenwood, AR
09.2015 - 03.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Waitress
Glenwood Country Club
Glenwood, AR
07.2013 - 09.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Assistant Manager
Shack Attack Pizza
Nashville, AR
03.2003 - 05.2004
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Implemented staff training programs to improve efficiency and productivity, consistently meeting or exceeding performance targets.
- Tracked food production levels, meal counts, and supply costs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager
Sonic
Murfreesboro, AR
09.2001 - 03.2003
- Supervised day-to-day operations to meet performance, quality and service expectations..
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Nursing Assistant
Pike County Hospital
Murfreesboro, AR
08.2001 - 03.2003
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
National Park Community College
Hot Springs, ARKirby High School
Kirby, AR05.2001
Skills
- Healthcare customer service
- Customer service and communication skills
- Efficient multitasking capabilities
- Multitasking and organization
- Friendly and personable
- Typing skills of 80-100 WPM
- Typing accuracy
- Task oriented
- Time management discipline
- Prompt and efficient
- Strong work ethic
- Self motivated
- Thorough
Accomplishments
During my time at National Park Community College, I received the Olds Foundation scholarship, the Hawthorne scholarship, several letters of recommendation from various professors, I received the President’s award for maintaining a 4.0 GPA and I was accepted into the nursing program.
References
Sherry Palmer
Office Manager
Healthstar Physicians
870-828-4877
Friend/Previous Supervisor
Gayla Claborn
Owner/Operator
Caddo Camping & Canoe
479-216-3021
Friend/Previous Employer/Supervisor
Denise Ward
Senior Bank Teller
Chambers Bank
870-828-1089
Friend/Previous Coworker
Sallie Bowman
Loan Officer
Chambers Bank
501-627-2943
Friend/Previous Supervisor
Jay Porter
General Manager
Windows USA
501-786-3763
Friend/Previous Supervisor
Timeline
Front Desk Receptionist
CHI St Vincent
02.2024 - Current
Permit Specialist
Windows USA
01.2022 - 01.2024
Bank Teller
Chambers Bank
01.2021 - 11.2021
Front Desk Receptionist
Healthstar Physicians
10.2016 - 10.2019
Front Office Assistant
Caddo River Camping & Canoe
03.2016 - 10.2016
Substitute Teacher, K-12
SubTeach USA
09.2015 - 03.2016
Waitress
Glenwood Country Club
07.2013 - 09.2015
Assistant Manager
Shack Attack Pizza
03.2003 - 05.2004
Assistant Manager
Sonic
09.2001 - 03.2003
Nursing Assistant
Pike County Hospital
08.2001 - 03.2003
National Park Community College
Kirby High School