Chrystal Caton

• Managed online ordering process including order fulfillment, shipping tracking information, returns processing.
• Ensured adherence to safety regulations when handling products or equipment in the store.
• Directed and coordinated store activities to meet customer service, sales, productivity and profitability objectives.
• Scheduling and managing employees
• Money management
• Working with sales representatives
• Resolved customer complaints quickly and efficiently while maintaining positive relationships.
• Created weekly schedules for employees based on store traffic patterns.
• Conducted regular meetings with staff members to discuss goals, objectives and any concerns they may have had about their job roles.
• Assisted customers with product selection based on their individual needs and preferences.
• Recruited, trained, coached, mentored and evaluated staff members on their performance.
• Collaborated with other departments within the organization to resolve issues related to product delivery or availability.
• Analyzed sales data to identify trends and opportunities for growth in store performance.
• Monitored inventory levels to ensure adequate stock of merchandise was available at all times.

Home care to individuals in the Gratiot area. Personal assistance. Cleaning,el transportation, medical

Medical instructor for company. New hire training, medical appointment, home care, ect

Cashier, customer service, stock, store cleanliness, gas checks,