Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Chrystal Williams

Forney,TX

Summary

Seasoned Property Claims Supervisor with a proven track record at Progressive, adept in team leadership and change management. Skilled in data trending and conflict resolution, I have significantly improved claims processing efficiency and customer satisfaction. My expertise in regulatory compliance and performance metrics has fostered a culture of reliability and excellence within teams.

Overview

15
15
years of professional experience

Work History

Property Claims Supervisor

Progressive
Dallas
05.2023 - Current
  • Reviewed and approved property claims to ensure accuracy of payments.
  • Resolved customer complaints regarding property damage claims in a timely manner.
  • Conducted regular meetings with staff members to discuss current cases, provide updates, and review processes.
  • Monitored performance metrics related to the processing of property damage claims and identified opportunities for improvement.
  • Provided guidance and direction to junior team members on proper claim handling procedures.
  • Assisted in developing new policies and procedures for the effective management of property damage claims.
  • Participated in training sessions designed to educate staff on best practices for handling complex insurance claims.
  • Evaluated existing protocols for resolving disputes related to property damage coverage and made suggestions for improvement.
  • Analyzed trends in data related to claim frequency, severity, duration., and developed strategies accordingly.
  • Performed periodic audits of closed files to verify that all necessary documentation is present.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Claims Supervisor

Kemper Insurance
Dallas, TX
07.2016 - 01.2023
  • Managed a team of 14 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
  • Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
  • Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
  • Created reports on overall department performance and communicated findings at monthly meetings with management team.
  • Collaborated with other departments such as Underwriting, Customer Service, Risk Management. to identify areas of improvement in the claims process.
  • Assisted in developing strategies for improving customer satisfaction levels through more efficient processes or better communication practices regarding policy changes, updates or procedural updates, changes.
  • Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.
  • Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.

Independent Auto Claims Adjuster

Catastrophe Management Solutions
Dallas, TX
03.2010 - 11.2016
  • Assessed damages in order to estimate repair costs or replacement values for vehicles or property.
  • Negotiated with claimants on settlements within established guidelines.
  • Reviewed estimates for accuracy and completeness prior to authorizing payment of claims.
  • Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
  • Reviewed and approved payments made on insurance claims within established guidelines.

Education

Some College (No Degree) -

Navarro College
Corsicana, TX

Some College (No Degree) -

Texas Wesleyan University
Fort Worth, TX

Skills

  • Team building
  • Reliability
  • Excels in team leadership
  • Change Management
  • Data trending
  • Multitasking
  • Performance Metrics
  • Conflict Resolution
  • Regulatory compliance monitoring

Affiliations

  • Worship Leader at Awaken Church
  • Community Outreach

Accomplishments

  • Earned multiple leadership recognition awards for exceeding metrics
  • Received a 4.67 Gallup survey rating for 2024
  • Mentored two senior adjusters who are now in leadership roles in less than one year

Timeline

Property Claims Supervisor

Progressive
05.2023 - Current

Claims Supervisor

Kemper Insurance
07.2016 - 01.2023

Independent Auto Claims Adjuster

Catastrophe Management Solutions
03.2010 - 11.2016

Some College (No Degree) -

Navarro College

Some College (No Degree) -

Texas Wesleyan University

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Chrystal Williams