Joseph C. Lisella IV
York,ME
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well versed in engaging customers proactively and guiding them through complex issues and/or transactions.
Overview
8
8
years of professional experience
Work History
Property Claims Supervisor
Plymouth Rock Assurance
2022.11 - Current
- Manage 6-8 desk adjusters who handle homeowners property insurance claims
- Develop technical training for new hires as well as continuing education
- Conduct monthly file reviews for both quality and accuracy of building estimates
- Train new hires in Xactimate in order to become certified Level 1 and Level 2
- In charge of pilot programs for testing new technology (Hover, RoofR, PLNAR)
- Complied with established internal controls and policies
Senior Property Field Adjuster
USAA Insurance
2020.01 - 2022.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Used Xactimate to compile estimates for personal property and structure damage with up to $500K exposure
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Property Field Claims Adjuster
The Hanover Insurance Group
2018.12 - 2019.12
- Handled personal and commercial insurance claims with exposures up to $250K
- Managed accounts alongside agents
- Top 5% of company re-inspection data
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Catastrophe Claims Adjuster
Travelers Insurance
2015.11 - 2018.12
- Handle personal and commercial insurance claims with exposures up to $150K
- Travel to catastrophe sites between 16-30 days at a time
- Write property damage estimates, negotiate, and settle claims
- Provide outstanding customer service
- Licensed UAS Drone Pilot
- Maintain insurance licensure in multiple states
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
Education
Bachelor of Arts - Business Management
Framingham State University
Framingham, MA05.2023
Physical Education
Holyoke Community College
Holyoke, MAHigh School Diploma -
West Springfield High School
West Springfield, MA05.2009
Skills
- Xactimate Estimating
- Property Claims
- Team Recruiting and Onboarding
- Leadership
- Damage Investigation
- Effective Customer Communication
- Customer Account Review
- High-Exposure Claims
- Organizational Skills
- Customer Satisfaction
Timeline
Property Claims Supervisor
Plymouth Rock Assurance
2022.11 - Current
Senior Property Field Adjuster
USAA Insurance
2020.01 - 2022.10
Property Field Claims Adjuster
The Hanover Insurance Group
2018.12 - 2019.12
Catastrophe Claims Adjuster
Travelers Insurance
2015.11 - 2018.12
Bachelor of Arts - Business Management
Framingham State University
Physical Education
Holyoke Community College
High School Diploma -
West Springfield High School
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