Chuck Brumm

As the key decision-maker overseeing day-to-day operations, ensured smooth operations across all departments and aligned daily execution with strategic goals. Fostered a team-first culture where every member was valued. Recruited and developed the entire Sales, Finance, BDC, and Sales Management teams.

Managed inventory to align with goals. Ordered new vehicles based on past sales trends and anticipated demand, ensuring the right stock was always on hand. For pre-owned, ensured timely reconditioning and quick turnaround from service to lot, minimizing aging and maximizing sales speed.

Provided regular coaching to empower managers and team members. Streamlined processes between sales, finance, service and customers, boosting profitability and satisfaction. Leveraged strong relationships with banking partners to rehash deals, ensuring vehicles hit the road and stayed profitable. Achieved measurable targets while driving high morale, achieving high customer service scores, and surpassing 150% sales efficiency.

Ensured fast, thorough service experiences that drove customer retention to number one in the district and maintained a top 1–2 district ranking in customer satisfaction. Aligned parts inventory to demand, enhancing service efficiency and profitability.

Directed advertising strategies to drive traffic and sales. Worked with vendor partners to optimize campaigns and ensure budget efficiency. Entrusted with financial responsibilities, including signing checks, ensuring fiscal control and operational success.

My belief: “When the team thrives, success is inevitable"

Led all aspects of the dealership’s sales department, overseeing a team of 15 to 18 sales associates. Developed and executed strategic sales and marketing plans, driving consistent revenue growth. Held regular one-on-one coaching sessions to track progress and keep sales staff aligned with their monthly goals. Acted as lead manager at the sales desk, ensuring all prospects were engaged, deals were negotiated, and diligent follow-up was executed daily. Managed day-to-day operations, overseeing 23+ team members and collaborating closely with the finance department, securing timely approvals and funding by building strong bank relationships. After just four months, led my team to break a 53-year sales and gross profit record for the company.

Prioritized hiring, sales training, and continuous motivation to build a high-performing team of 12 to 16 representatives. Established weekly and monthly goals, driving the team to #1 district rankings multiple times and finishing the year 1st in a highly competitive market. Set four all-time monthly sales records, achieving consistent growth and surpassing net profits from the previous year. This success was highlighted in September 2014, when we achieved a 178% sales increase over the prior year. Handled customer complaints with care, ensuring top-tier satisfaction. Prioritized daily workflows, appraised vehicles, and worked deals from the desk—never hesitating to jump in early, driving success from EMI to close.

Started in sales at Cocoa Hyundai and was promoted to closer within two months. After four and a half years of consistent top performance, advanced to Sales Manager. Within a year, I helped run the entire store alongside our F&I Manager, later expanding the team with another finance manager and two additional sales managers.

Prioritized hiring and performance management, holding regular motivational meetings and ongoing sales training. Collaborated directly with the owner on short- and long-term advertising plans, sales promotions, staffing, and compensation strategies. Oversaw vehicle appraisals and worked closely with service to get vehicles front-line ready, improving turn rates, and managing wholesale by leveraging auctions or direct sales. Submitted, resubmitted, and rehashed deals to maximize profit, maintaining the highest gross profit per unit across all four stores in our group. Delivered exceptional customer satisfaction, maintaining top CSI in sales, while also leading our group’s service department to #1 for 13 consecutive months.

During a major July promotion, we sold over 400 new Hyundais two years in a row.

Toyota Sales Pro for 4 years and consistently selling 20+ cars, placing in the top 3 every month in a store with 20+ salespeople.