Chuck Smith
Ballwin,MO
Summary
Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
28
28
years of professional experience
Work History
Director of Operations
FASS Fabrication and Design
Washington, Missouri
04.2024 - Current
- Assistant to VP
- Directed fabrication and design shop operations across production, scheduling, and workflow coordination.
- Supervised shop supervisors, technicians, and support staff in daily fabrication activities.
- Co-led production team to enhance workflow and collaboration.
- Work order creation and workflow management.
- Developing and implementing standard operating procedures.
- Labor control, and budgeting.
- Procurement of all supplies and raw materials
- Vendor relations and coordination.
- Recommended service improvements for building and company vehicles to optimize operational efficiency.
- Track operators' efficiency and productivity.
- Departmental reporting development and tracking.
- Coordinated training sessions for staff to enhance skills and productivity..
- Monitoring of customer satisfaction, via reporting and personal phone calls.
- Provides and assists advisors,vendors, and with customers, to ensure customer satisfaction.
- Safety Manager and Safety Inspector.
Service Manager
Bobcat of STL/John Deere
Fenton, Missouri
03.2022 - 04.2024
- Managed service team and technical field team support.
- Supported advisors in addressing customer needs, enhancing overall customer satisfaction.
- Oversaw labor control processes to ensure efficient staffing and cost management. and budget tracking.
- Monitored customer satisfaction through reports and phone follow-up.
- Worked with rental department on service pickups and deliveries.
- Created work orders and tracked completion through closeout.
- Recommended machine service options for equipment under repair.
- Controlled and ordered shop supplies.
- Helped recruit and train qualified candidates.
- Facilitated Bob University training initiatives to support professional development and learning. and development activities.
- Built and delivered training classes for certifications and career development.
- Developed pay structure and standard operating procedures to streamline compensation processes.
- Prepared departmental reports and tracked results.
- Led monthly safety meetings and safety checks.
- Developed and implemented human resource policies.
- Managed vendor relations and coordination to ensure timely service delivery and quality compliance.
- Supported development of product installation manuals.
Customer Service Manager
FASS Diesel Performance Products
01.2019 - 01.2021
- Managing a service team, and technical call center team.
- Managed customer inquiries for diesel performance products via phone and email.
- Resolved order status issues for FASS Diesel Performance Products customers.
- Handled escalated complaints, ensuring clear communication and timely follow-up.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained support staff on product knowledge and service procedures to enhance customer service quality.
- Prioritizing daily business to expedite service in a fast-paced environment.
- Facilitated coordination of orders and inventory between dealers and distributors..
- Processed returns and warranty requests for performance fuel systems.
- Developing and implementing training classes, re certifications, and career development.
- Developing and implementing pay structure, along with standard operating procedures.
- Managed budgeting for labor resources to ensure optimal resource allocation.
- Departmental reporting development and tracking.
- Ensuring all Human resource policies are developed and implemented.
- Product installation manual development support.
- Coordinated with shipping teams on customer order corrections.
- Supported sales teams with product availability and account questions.
- Inventory control and purchasing, annual inventory reconciliation.
Director of Operations
Ziglin Signs
09.2012 - 12.2018
- Oversaw budget and profit/loss statements across multiple departments to maintain financial health.
- Managed service, install, and production teams to ensure operational efficiency.
- Managing labor, controlling overtime, and ensuring labor profitability.
- Ensuring all Human resource policies are developed and implemented.
- Coached and trained 5 direct report managers to enhance leadership capabilities.
- Developing and implementing training classes, re certifications, and career development.
- Developing and implementing pay structure, along with standard operating procedures.
- Evaluating and planning the financial aspect of building operations.
- Ensured efficient warehouse processes to enhance productivity and accuracy.
- Overseeing the dispatching of service team and install team.
- Managing a fleet of service vehicles.
- Managing OSHA requirements, and DOT certifications.
- Developing and implementing technical training, along with safety training.
- Prioritizing daily business to expedite service in a fast-paced environment.
Field Service Manager
Best Buy/Geek Squad
01.2001 - 05.2012
- Led in-home repair staff of 56 technicians to deliver high-quality service.
- Oversaw daily in-home repair operations to ensure efficient service delivery.
- Coordinated logistics across multiple locations to enhance operational performance, including warehouse management.
- Oversaw management of vehicle fleet to ensure timely and reliable service..
- Dispatch monitoring and scheduling.
- Technology implementation and asset control.
- Created and enforced standard operating procedures.
- Training programs development and implementation.
- Maintained a fast-paced service environment.
Technical Manager
Best Buy/Geek Squad
07.1998 - 01.2001
- Managed technical sales for computer department, and warehouse department.
- Directed labor management to optimize productivity and control costs of supplies and parts.
- Scheduled training sessions, streamlined workflows, coordinated vendor meetings, and developed technical leadership.
- Instructed and led all seminars, leadership meetings, and training classes.
- Implemented policies and career development paths to enhance repair efficiencies.
- Arranged install, implementation, and training of repair software.
- Controlled parts inventory, equipment assets, and technology development.
- Managed electronics sales staff of 75 associates.
- Provided clear expectations and concise information to leadership, staff, and public.
Education
High School Graduate - Computer Science Studies
J Sergeant Reynolds College
Richmond, VASkills
- Operations management
- Workflow coordination
- SOP development
- Process optimization
- Budget forecasting
- Vendor management
- Labor management
Personal Information
Driving License: Class E
Additional Information
- Excellent team building management background.
- Experience in multi-unit business management; familiar with financial reporting.
- Excellent oral, visual, and written communication skills, payroll management skills, along with team building certifications, with professional appearance.
- Trained new employees on policies and procedures as it pertains to serving customers.
- Interacted effectively with customers and exceeded their expectations.
- Valid Class E driver license, with clean record.
- Proficient in Windows OS, Word, Excel, Power Point, Google Apps, Quick Books, and Electronics. Superb organizational skills.
Timeline
Director of Operations
FASS Fabrication and Design
04.2024 - Current
Service Manager
Bobcat of STL/John Deere
03.2022 - 04.2024
Customer Service Manager
FASS Diesel Performance Products
01.2019 - 01.2021
Director of Operations
Ziglin Signs
09.2012 - 12.2018
Field Service Manager
Best Buy/Geek Squad
01.2001 - 05.2012
Technical Manager
Best Buy/Geek Squad
07.1998 - 01.2001
High School Graduate - Computer Science Studies
J Sergeant Reynolds College