Mee P. Kue

• Coordinated surgical schedules for multiple orthopedic specialists to optimize patient flow and resource allocation.
• Managed patient communication regarding surgery preparations, ensuring clarity and compliance with pre-operative instructions.
• Collaborated with clinical staff to resolve scheduling conflicts, enhancing operational efficiency and patient satisfaction.
• Developed training materials for new team members on scheduling software and best practices in patient management.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.

• Increased patient satisfaction through timely appointment scheduling and proactive management of wait list.
• Identified scheduling issues and developed solutions to enhance operational efficiency.
• Generated reports and tracked data to ensure alignment with operational priorities.
• Improved patient satisfaction by managing timely appointment scheduling and effective wait list coordination.

• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• Facilitated welcoming environment for patients and families as first point of contact at OR WAC reception desk.
• Coordinated multiple priorities while ensuring attention to detail under pressure in fast-paced healthcare environment.

• Ensured all documents were accurate to maintain compliance. and identifying credentials for all parties.
• Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
• Examined documents for accuracy, completion and compliance before notarizing.
• Verified client identification to ensure compliance with legal requirements. to maintain compliance with state legal requirements.
• Checked client identification to maintain compliance with state legal requirements.
• Streamlined document preparation process to improve accuracy and complete signings within designated time frames.

• Delivered positive customer experiences and successful deal closures through open, constructive communications.
• Maintained comprehensive checklists to ensure timely resolution of documentation and issues impacting closings.
• Reviewed titles, insurance, and flood zone certifications to ensure compliance with closing standards for each property.
• Collaborated with lenders, agents, and legal professionals to effectively resolve transactional and title issues, facilitating smoother closings.

• Organized documents to enhance efficiency of paper and electronic filing systems for clients.
• Coordinated attorney travel itineraries to ensure effective scheduling and minimize conflicts.
• Executed electronic filings, initiated billing statements, and managed essential administrative tasks for the firm.

Senior Substance Testing Program Manager-HR, 4/2008 – 1/2018

• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Oversaw substance testing operations for safety-sensitive employees across the Midwest region.
• Met quarterly testing numbers and maintained all mandatory internal follow-up testing.
• Responded to on-call emergency substance testing inquiries and ensured rapid deployment of testing services.
• Enhanced customer relations by proactively addressing issues and implementing effective corrective actions.

HR Recruiter, 06/2007 - 01/2008

• Participated in BIPOC Aerospace job fairs nationwide, including OBAP and HAAAP, to recruit diverse talent.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

EEO Specialist-HR, 04/2006 - 06/2007

• Coordinated and helped set up interviews with persons involved in equal opportunity complaints to verify case information with outside counsel.
• Partnered with unions to assist in conducting thorough internal investigations and address compliance issues.
• Reviewed civil rights complaints and claims, assessed validity, and facilitated satisfactory resolutions.