CHUKWUKA UDOH
Houston,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spotless In Minutes
01.2023 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent and timely customer care by responding to requests, assisting with product selection and handling ordering functions.
- Give accurate and appropriate information in response to customer inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Officer
Candix Digital Services
03.2018 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted company brand and unique offerings through personalized customer service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Completed data entry to record call notes, suggestions and questions.
Education
Bachelor of Science - Geology
University of Port Harcourt
Rivers State, Nigeria12.1999
Skills
- Trouble shooting
- Service and support
- Retail Sales Customer Service
- Microsoft Excel
- Computer software savvy
- Critical thinker
- People person
- High standards
- Conflict resolution
- Problem solver
- Friendly
Timeline
Customer Service Representative
Spotless In Minutes
01.2023 - Current
Customer Service Officer
Candix Digital Services
03.2018 - 10.2020
Bachelor of Science - Geology
University of Port Harcourt
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