Chulung Xiong
Hickory,NC
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Knowledgeable manager with solid background in managing service operations and ensuring customer satisfaction. Proven track record of implementing process improvements and resolving escalated issues effectively. Demonstrated ability to lead teams and streamline workflows while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Mike Johnsons Hickory Toyota
07.2025 - Current
- Oversaw daily operations, ensuring adherence to service standards and customer satisfaction.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
Keyholder Manager
Kloud 9
05.2025 - 07.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Developed promotional displays to enhance merchandising strategies and drive sales.
- Enhanced customer experience by resolving complaints and providing tailored solutions promptly.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Promoted business' development by building and maintaining relationships with new clients.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Assembler
Utility Solutions
04.2023 - 08.2024
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Inspected welds for accuracy and conformance to specifications.
Logistic Technician-Material
Volt Workforce Solutions
03.2022 - 10.2022
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Generated documentation and information required for customer shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Tracked orders and notified customers of status or potential delays.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Reported customer feedback to management.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Logistics Technician-material
Volt Workforce Solutions
07.2019 - 07.2020
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Generated documentation and information required for customer shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Tracked orders and notified customers of status or potential delays.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Reported customer feedback to management.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Production Machine Operator
Corning Optical Communications LLC
03.2016 - 09.2017
- Set up machines to start production cycles and controlled machine settings.
- Efficiently read and interpreted blueprints.
- Fed raw materials into machines.
- Kept accurate records of defective units or products.
- Oversaw logistics and inventory management for storeroom.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected finished products for quality and adherence to customer specifications.
- Monitored employee actions for adherence to safety procedures.
- Assembled 20 - 30 products according to changing daily work orders and specific customer needs
Assembly Line Operator
GKN Driveline - Newton
03.2015 - 12.2016
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Completed durable assemblies and subassemblies with hand and power tools.
- Cultivated productive and safe atmosphere while supervising team of 3 employees working with assembly working station equipments.
Machine Operator Packer
Plastic Packaging Inc.
06.2013 - 03.2014
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Assembled and filled more than 40 shipments per day and prepared all shipping documentation
Education
High School Diploma -
East Burke High School
Connelly Springs, NC06.2013
Skills
- Team leadership
- Staff training and development
- Service planning
- Schedule coordination
- Strong leadership
- Multitasking and organization
- Works Well Under Pressure
- Attention to detail
- Documentation and reporting
- Time management
- Reliable and responsible
- Customer service focus
Timeline
Assistant Service Manager
Mike Johnsons Hickory Toyota
07.2025 - Current
Keyholder Manager
Kloud 9
05.2025 - 07.2025
Assembler
Utility Solutions
04.2023 - 08.2024
Logistic Technician-Material
Volt Workforce Solutions
03.2022 - 10.2022
Logistics Technician-material
Volt Workforce Solutions
07.2019 - 07.2020
Production Machine Operator
Corning Optical Communications LLC
03.2016 - 09.2017
Assembly Line Operator
GKN Driveline - Newton
03.2015 - 12.2016
Machine Operator Packer
Plastic Packaging Inc.
06.2013 - 03.2014
High School Diploma -
East Burke High School