Chundranea Morris
Lincoln
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
11
11
years of professional experience
Work History
Claims Representative
Allstate Insurance
02.2024 - Current
- Processed and resolved insurance claims in a timely and accurate manner, ensuring customer satisfaction
- Collaborated with insurance adjusters, attorneys, and other professionals to gather necessary documentation for claim processing
- Assisted customers in filing initial insurance claims by guiding them through the process step-by-step
- Communicated effectively with policyholders regarding the status of their claims throughout the entire process
Customer Service Representative
Wells Fargo
07.2021 - 11.2023
- Work with customers to resolve various account issues
- Adhere to performance standards and metrics to assist with the success of the company
- Assist with training new employees that join the team
Customer Service Rep
BCBS
06.2020 - 07.2021
- Answers incoming calls regarding large group insurance contracts
- Works as a liaison between members and various healthcare entities to troubleshoot claims issues
- Maintain relationships with members throughout the process of major medical difficulties in order to resolve billing situations, and customer satisfaction
Contact Center Customer Loyalty Rep
AT&T
12.2018 - 05.2020
- Helped the company attain high customer service ratings- earned 100% in categories including empathy, customer service, and accuracy
- Submitted requests to the proper departments to prevent further issues and recommended improvements of procedures
- Processed credit card payments and managed accounts receivables
Loan Officer
REGIONS BANK
02.2017 - 10.2018
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Explore options to assist customers in loan products that will be beneficial to their needs
- Operate in compliance with laws and regulations and adhere to lending compliance guidelines
Beauty Advisor/Sales Associate
SEPHORA
10.2016 - 01.2017
- Resolve customer complaints, guide them and provide relevant information
- Building rapport in order to make sales personable
Substitute Teacher
KELLY SERVICES
08.2014 - 01.2017
- Establish and enforce rules for behavior and policies and procedures to maintain order among students
- Guide and counsel students with adjustment or academic problems, or special academic interests
- Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies
Education
Elementary Education - Computer Science
Jacksonville State University
Jacksonville, AL12.2013
High School Diploma -
Lincoln High School
Lincoln, AL05.2009
Skills
- Efficiency and Compliance Ratings
- 60 WPM typing speed
- Communication skills
- Tactful
- Computer Science
- Punctual
- MS Office
- Team Player
- Customer service
- Active listening
- Data entry
- Critical thinking
Timeline
Claims Representative
Allstate Insurance
02.2024 - Current
Customer Service Representative
Wells Fargo
07.2021 - 11.2023
Customer Service Rep
BCBS
06.2020 - 07.2021
Contact Center Customer Loyalty Rep
AT&T
12.2018 - 05.2020
Loan Officer
REGIONS BANK
02.2017 - 10.2018
Beauty Advisor/Sales Associate
SEPHORA
10.2016 - 01.2017
Substitute Teacher
KELLY SERVICES
08.2014 - 01.2017
High School Diploma -
Lincoln High School
Elementary Education - Computer Science
Jacksonville State University
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