CHYANN STRAIN
Summerville,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent problem-solving skills and a strong commitment to safety and customer service. Skilled in operating a variety of material handling equipment and able to quickly assess customer needs and respond with a timely and accurate solution. Adept at working in a fast-paced environment and managing multiple tasks simultaneously with a focus on accuracy and quality.
Overview
7
7
years of professional experience
Work History
Office Assistant
Better Collision Centers
10.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
MATERIAL HANDELER/SHIPPING
Summerville, SC
09.2023 - 09.2023
- Organized stock and moved large loads around warehouse using pickers
- Utilized barcode scanners to track and trace materials
- Loaded and unloaded materials onto pallets with attention to detail
- Kept work areas clean, safe, organized and free of debris at all times
- Weighed or counted items for distribution, conforming to company standards
- Collaborated effectively with co-workers across departments in order to meet objectives quickly and efficiently
- Located materials and supplies by pulling and verifying items on production orders
- Kept material handling equipment in good condition by conducting regular maintenance
- Attached identifying tags or labels to materials, improving efficiency and eliminating errors.
HOSTEST
Hubert, NC
03.2022 - 06.2022
- Completed opening and closing procedures according to set standards
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Recorded and prepared to-go orders
- Operated cash registers to accept payments for food and beverages
- Greeted guests and seated at tables or in waiting areas
- Maximized table turns and rotated seating for maximum guest satisfaction.
LOGISTICS SPECIALIST
Jacksonville, NC
06.2020 - 02.2022
- Unloading, Time management, Team collaboration, Customer service, Complaint handling, Handled conflicts by using verbal and physical strategies, restoring order, and preventing escalation
- Secured building against unauthorized access through continuous monitoring and regular patrols
- Documented daily activities and notable incidents with detailed reports
- Manned entrance and exit posts at Federal building, checking all personnel and visitors.
MECHANIC
Jacksonville, NC
01.2019 - 06.2020
- Executed preventive and corrective maintenance on work trucks and other vehicles
- Monitored shop equipment to maintain safe working condition
- Kept detailed records of repairs, labor involved and parts used
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs
- Assisted drivers by safely directing vehicle backward to position correctly
- Performed maintenance inspections, tune-ups, oil changes and other key services
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions
- Used diagnostics and troubleshooting tools to identify failures and equipment issues
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements
- Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues
- Monitored shop safety and promoted adherence to required safety protocols
- Oversaw service quality and encouraged team members to deliver high-quality service
- Maintained accurate records of purchases, and sales to facilitate planning and sustain best practices.
SERVER
Linthicum, MD
01.2017 - 12.2019
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Documented server configurations and changes in accordance with established change control procedures
- Planned and implemented disaster recovery strategies to protect critical data from loss or damage
- Delivered customer checks and securely processed credit card or cash payments
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
RETAIL SALES ASSOCIATE/CASHIER
Linthicum, MD
01.2017 - 12.2018
- Provided superior customer service by promptly greeting and welcoming guests
- Utilized electronic reservation system to record and monitor guest reservations
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Met targets consistently, including promotional minimums for loyalty program and credit card applications
- Promoted product sales by building attractive displays and properly merchandising items
- Recovered store costs from defective items by processing vendor returns paperwork.
HOSTESS
Linthicum, MD
01.2017 - 12.2018
- Ensured that all guests were seated promptly according to restaurant policies
- Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
- Monitored dining room activity to ensure compliance with health regulations
- Answered phone calls to take reservations and address guest questions and concerns
- Engaged with guests to maximize satisfaction with food and service
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow.
Education
CLINICAL PSYCHOLOGY -
Liberty University
Lynchburg, VAHIGH SCHOOL DIPLOMA -
North County High School
Glen Burnie, MD06.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Appointment Scheduling
- Warehouse Safety
- Order Picking
- Effective Multitasking
- Patience and Empathy
- Inventory counting
- Logistics Analysis
Timeline
Office Assistant
Better Collision Centers
10.2023 - Current
MATERIAL HANDELER/SHIPPING
Summerville, SC
09.2023 - 09.2023
HOSTEST
Hubert, NC
03.2022 - 06.2022
LOGISTICS SPECIALIST
Jacksonville, NC
06.2020 - 02.2022
MECHANIC
Jacksonville, NC
01.2019 - 06.2020
SERVER
Linthicum, MD
01.2017 - 12.2019
RETAIL SALES ASSOCIATE/CASHIER
Linthicum, MD
01.2017 - 12.2018
HOSTESS
Linthicum, MD
01.2017 - 12.2018
CLINICAL PSYCHOLOGY -
Liberty University
HIGH SCHOOL DIPLOMA -
North County High School
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