Chyanne Cefalo
Boston,Ma
Summary
I am looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, & skills.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Boost Mobile
Boston, Massachusetts
01.2023 - 05.2024
- Sell phones
- Diagnose defected phones
- Fix defected phones
- Upgrade customers phones
- Over the phone customer service
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Provided accurate pricing information on products or services requested by customers.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
Security
Allied Security
Boston, Massachusetts
07.2023 - 03.2024
- Watched security cameras
- Patrolled property
- Maintained daily log
- Provide customer service
- Emergency response procedure
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Maintained order during special events such as concerts and conferences.
Security
Redcon Security
02.2020 - 07.2022
- Maintained high visibility presence and prevent illegal/usafe actions
- Excellent knowledge of public safety
- Surveillance skills
- Detail oriented
- Operate all security equipment
- Patrolled entire property several times a shift
Security
N.E.S.S. Solutions
Boston, Massachusetts
03.2020 - 10.2021
- Maintained all reports from all stores covered
- Able to read room & body language to avoid any mishaps
- Patrolled numerous sites daily
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
Server/Caterer
The River Club
Scituate, Massachusetts
02.2019 - 07.2021
- Served food and drinks at social events/weddings
- Set up rooms for events
- Maintained a clean environment
- Prepared and served food items to guests in a timely manner.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Provided excellent customer service throughout the duration of an event.
Customer Service Sales Associate
Metro PCS by T-Mobile
05.2018 - 11.2019
- Met sales goals
- Provided excellent customer service
- Maintained inventory, deposits & opened- closed store
- Diagnosed faulty phones & fixed them
- Maintained a clean and organized environment
Customer Service Supervisor
Wholefoods Market
Hingham, Massachusetts
06.2016 - 02.2018
- Maintain food temps
- Hot bar/Frozen foods
- Promoted to front end supervisor
- Manages Service desk
- Managed all registers and cashiers
- Managed customer complaints
- Open to close shifts
- Interview candidates
- All cash handling
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Education
HiSet Program -
Boston, Ma01.2018
Skills
- Excel in Microsoft Office
- Bilingual in Spanish & English
- Leadership
- Front Desk
- Customer Service
- Sales
- Communication
- Cash Handling
- Organization
- Problem-solving skills
References
Blanca Claudio (Boost mobile supervisor)
Cell:(857) 615-2190
Treveya Brown (Security Supervisor)
Cell:+1 (917) 728-6026
Timeline
Security
Allied Security
07.2023 - 03.2024
Front Desk Associate
Boost Mobile
01.2023 - 05.2024
Security
N.E.S.S. Solutions
03.2020 - 10.2021
Security
Redcon Security
02.2020 - 07.2022
Server/Caterer
The River Club
02.2019 - 07.2021
Customer Service Sales Associate
Metro PCS by T-Mobile
05.2018 - 11.2019
Customer Service Supervisor
Wholefoods Market
06.2016 - 02.2018