Chyenne Marciano
Leesport,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Rentokil Pest Control
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Manager
Andali’s
10.2016 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Waitress/Counter Person
Jerrys Pizza Pie
10.2012 - 10.2017
- Processed order transactions and handled debit and cash operations.
- Delivered top quality customer service while managing multiple tasks.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Education
Massage Therapy
Berks Career And Technolgy Center
Leesport, PA09.2013
High School Diploma -
Twin Valley High School
Elverson, PA06.2012
Skills
- Staff Development
- Sales Techniques
- Project Management
- Decision Making
- Problem Resolution
- Hiring and Training
- Team Leadership
- Customer Service
- Computer Skills
- Positive Attitude
- Time Management
- Call Center Operations
- Problem-Solving Abilities
- Scheduling
- Call Management
Timeline
Customer Service Representative
Rentokil Pest Control
07.2023 - Current
Manager
Andali’s
10.2016 - Current
Waitress/Counter Person
Jerrys Pizza Pie
10.2012 - 10.2017
Massage Therapy
Berks Career And Technolgy Center
High School Diploma -
Twin Valley High School
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