Chyna Bonner
Louisville,KY
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. A dependable and hardworking employee seeking opportunity to expand skills and contribute to company success.
Overview
9
9
years of professional experience
Work History
Service Advocate
Target
07.2018 - 11.2025
- Coordinated with specific departments to help customers find product advice and information.
- Answered customer questions regarding products and services, company policies and pricing.
- Resolved customer complaints with balanced solutions.
- Covered multiple store areas by cross-training in different roles.
- Supported other team members by stepping in to help wherever needed during busy periods.
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing.
- Handled returns or exchanges in accordance with store policy.
Janitorial Assistant
Precise Cleaning
11.2018 - 02.2019
- Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Keep entryways, common areas and public spaces presentable and clean.
- Removed office trash, cleaned desktops and dusted technology.
Cashier
Walmart
05.2018 - 06.2018
- Bagged, boxed or wrapped products for customers.
- Kept clean, organized and well-stocked checkout areas.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Kept customers happy by quickly processing payments and bagging purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Pieology Pizzeria
12.2017 - 01.2018
- Entered orders into computer system to coordinate with kitchen staff.
- Processed credit card transactions, gift cards and cash payments.
- Delivered food and beverages promptly to customers.
- Kept food service and preparation areas clean and neat.
- Restocked service stations to maximize availability.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Followed safety, sanitization and food handling guidelines.
Shift Leader
Homemade Ice Cream and Pie Kitchen
10.2016 - 05.2017
- .Conducted cash handling procedures, such as counting registers and making deposits.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Sanitized surface areas and kitchen equipment to prevent infection or cross contamination.
- Maintained fresh and appealing displays with clean and well-stocked product cases.
- Handled customer complaints professionally and resolved issues effectively.
Education
High School -
Pleasure Ridge Park High School
Louisville, Kentucky05-2017
Skills
- Customer Service
- Time Management
- Problem Solving
- Multitasking
- Positive Attitude
- Assertiveness
- Team Leadership
- Adaptability and flexibility
Timeline
Janitorial Assistant
Precise Cleaning
11.2018 - 02.2019
Service Advocate
Target
07.2018 - 11.2025
Cashier
Walmart
05.2018 - 06.2018
Crew Member
Pieology Pizzeria
12.2017 - 01.2018
Shift Leader
Homemade Ice Cream and Pie Kitchen
10.2016 - 05.2017
High School -
Pleasure Ridge Park High School