Summary
Work History
Education
Skills
Timeline
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Chyna Washington

Madison,AL

Summary

Dynamic Customer Service Representative with proven expertise at Humana in enhancing customer satisfaction through exceptional communication and problem-solving skills. Proficient in Microsoft Excel and adept at data entry, I excel in multitasking and maintaining organized records, ensuring efficient service delivery and fostering strong client relationships.

Work History

Customer Service Representative

Humana
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in the management of customer accounts to ensure satisfaction and retention.
  • Utilized CRM software to track interactions and maintain accurate records of customer feedback.
  • Collaborated with team members to streamline processes, enhancing service delivery efficiency.
  • Typing & Computer skills
  • Microsoft Office
  • Strong Communication Skills

Data Entry Clerk

Conduent
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.
  • Input and verify data accuracy in electronic databases.
  • Maintain organized records to ensure efficient information retrieval.
  • Collaborate with team members to streamline data entry processes.
  • Utilize spreadsheet software for data management and reporting tasks.

Education

High School Diploma -

Sparkman High School

Skills

  • Customer Service & Support
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Scheduling
  • Call management
  • Appointment scheduling
  • Documentation
  • Data collection
  • Technical support
  • Multi-line phone talent
  • Multitasking

Timeline

Customer Service Representative

Humana

Data Entry Clerk

Conduent

High School Diploma -

Sparkman High School

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Chyna Washington