Chynia Porter
Katy,USA
Summary
Healthcare Operations Leader with over a decade of experience in managing clinic operations and driving financial performance in multi-site environments. Focused on improving patient outcomes through strategic initiatives, KPI management, and team development. Recognized for fostering collaborative relationships with clinical leadership to achieve operational excellence and enhance the patient experience.
Overview
10
10
years of professional experience
Work History
Clinic Operations Director
Action Behavior Center
Katy, TX
10.2025 - Current
- Direct operational performance for a high-volume pediatric healthcare clinic, partnering with clinical leadership to improve patient outcomes, operational efficiency, financial performance, and family satisfaction.
- Own clinic financial performance through KPI analysis, labor management, budget monitoring, productivity optimization, and revenue performance.
- Lead, coach, and develop a multidisciplinary workforce of 25-50 teammates while fostering a culture centered on accountability, engagement, and continuous improvement.
- Partner with Clinical Directors and senior leadership to execute strategic initiatives that improve operational quality, census growth, patient access, and clinical excellence.
- Analyze operational metrics and proactively identify opportunities to improve staffing efficiency, service delivery, patient experience, and clinic performance.
- Lead employee performance management including coaching, succession planning, talent development, corrective action, and retention initiatives.
- Build collaborative relationships with families and community stakeholders while ensuring an exceptional patient experience throughout the care journey.
- Drive compliance with organizational policies, safety standards, and regulatory requirements while maintaining operational readiness.
- Lead cross-functional improvement initiatives designed to increase operational efficiency and enhance organizational performance.
- Partnered with admissions, scheduling, and clinical leadership to optimize front-end revenue cycle management, improve patient onboarding, support authorization workflows, and maximize operational and financial performance.
Center Operations Director
Concentra
Fremont, CA
05.2022 - 06.2025
- Directed all operational, financial, and administrative functions of a high-volume occupational medicine center with full P&L accountability for 3 separate facilities.
- Led cross-functional healthcare teams while partnering with physicians and therapy providers to deliver high-quality, patient-centered care.
- Managed staffing plans, labor budgets, operational expenses, productivity metrics, and revenue performance.
- Developed and retained high-performing leaders through coaching, mentoring, performance management, and succession planning.
- Improved operational efficiency through workflow optimization, patient flow redesign, and process improvement initiatives.
- Built strong partnerships with employer clients, insurance carriers, and community stakeholders to support business growth and customer satisfaction.
- Ensured compliance with corporate policies, regulatory requirements, and quality standards while consistently meeting operational goals.
- Comfortable leading geographically dispersed teams and traveling extensively to support clinic operations, leadership development, and operational excellence across multiple markets.
- Led and developed a team of 50+ employees.
- Responsible for multi-million-dollar clinic budgets.
- Managed front-end revenue cycle operations by improving registration accuracy, insurance verification, patient scheduling, point-of-service collections, and operational workflows that supported timely reimbursement and financial performance.
Area Manager
CareNow Urgent Care
Los Gatos, CA
03.2020 - 05.2022
- Oversaw operations across three urgent care clinics serving diverse patient populations.
- Managed clinic performance through KPI monitoring, staffing optimization, patient flow improvement, and operational planning.
- Partnered with physicians and clinical leadership to improve patient experience and operational outcomes.
- Led compliance initiatives, workforce planning, and continuous improvement projects across multiple locations.
- Supported financial performance through labor management, productivity monitoring, and operational efficiencies.
- Led and developed a team of 50+ employees.
- Managed operations across three healthcare locations.
- Responsible for multi-million-dollar clinic budgets.
Operations Manager
El Camino Health - Multi-Specialty Clinic
Mountain View, CA
02.2017 - 03.2020
- Directed daily operations for a multi-specialty outpatient clinic, ensuring efficient workflows, high-quality patient care, and exceptional customer service.
- Supervised and developed front-office and administrative staff, providing coaching, performance management, and ongoing training to improve engagement and accountability.
- Partnered with physicians, clinical leaders, and cross-functional departments to optimize clinic operations, patient access, and continuity of care.
- Oversaw patient scheduling, registration, insurance verification, referrals, authorizations, and front-end revenue cycle processes to improve operational efficiency and financial performance.
- Monitored key performance indicators (KPIs), productivity, patient satisfaction, and operational metrics to identify trends and implement process improvements.
- Managed staffing schedules, workflow optimization, and resource allocation to support clinic volume while maintaining service standards.
- Ensured compliance with organizational policies, regulatory requirements, and patient privacy standards.
- Collaborated with billing and finance teams to resolve operational issues impacting reimbursement and support revenue cycle performance.
- Led operational initiatives that streamlined workflows, enhanced communication between clinical and administrative teams, and improved the overall patient experience.
Education
BA - Healthcare administration
Marymount California University
California01-2022
Associate of Applied Science - Medical Assistant
Fortis College
Ohio06-2011
Skills
- Financial analysis and KPI monitoring
- Revenue cycle management
- Compliance oversight
- Operational efficiency
- Healthcare partnerships
Timeline
Clinic Operations Director
Action Behavior Center
10.2025 - Current
Center Operations Director
Concentra
05.2022 - 06.2025
Area Manager
CareNow Urgent Care
03.2020 - 05.2022
Operations Manager
El Camino Health - Multi-Specialty Clinic
02.2017 - 03.2020
BA - Healthcare administration
Marymount California University
Associate of Applied Science - Medical Assistant
Fortis College