Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chynna Fontaine

West Palm Beach

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Indexing patient Med specialist

Jupiter Medical hospital remote
12.2022 - 04.2024
  • Accurately categorize and maintain patient medical records in a digital database, ensuring confidentiality and compliance with Jupiter Medical Hospital's protocols and healthcare regulations.
  • Improve patient data accuracy by meticulously indexing medical records and ensuring proper documentation.
  • Enhance the efficiency of medical record retrieval by accurately organizing and categorizing files.
  • Support health care professionals by promptly providing accurate and complete medical records as needed for treatment decisions.

DBQ Reviewer/data analyst

Infinite Solutions/Deloitte Remote
10.2021 - 03.2024
  • Increased review accuracy by implementing a comprehensive training program for new reviewers.
  • Streamlined the review process through the development of standardized templates and guidelines.
  • Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
  • Improved client satisfaction rates with thorough, well-structured reviews that addressed all key points.

Data Entry/Account Administrative Representative

The Tax Collector Office west palm beach
08.2018 - 08.2020
  • Streamlined account management processes by implementing efficient administrative procedures and tools.
  • Enhanced client satisfaction with timely and accurate invoice processing and dispute resolution.
  • Collaborated with accounts receivable department to expedite payment collection, improving cash flow for the company.

ICU Unit Secretary

St Mary’s Medical Hospital
05.2012 - 10.2016
  • Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital protocols.
  • Coordinated communication between medical staff, patients, and families to facilitate effective care delivery.
  • Maintained up-to-date patient records using electronic health record (EHR) systems for accuracy and accessibility.
  • Scheduled appointments and procedures, optimizing clinic workflow and reducing patient wait times.

Education

Associate of Science - X-ray Technician

South Eastern Collage
Boynton Beach, FL

HIGH SCHOOL DIPLOMA -

Inlet Grove High School
Riviera Beach, FL
05.2010

Skills

  • Appointment Scheduling
  • Record preparation
  • CRM Software
  • Billing management
  • Account Management
  • De-Escalation Techniques
  • Call Documentation
  • Customer service orientation

Timeline

Indexing patient Med specialist

Jupiter Medical hospital remote
12.2022 - 04.2024

DBQ Reviewer/data analyst

Infinite Solutions/Deloitte Remote
10.2021 - 03.2024

Data Entry/Account Administrative Representative

The Tax Collector Office west palm beach
08.2018 - 08.2020

ICU Unit Secretary

St Mary’s Medical Hospital
05.2012 - 10.2016

Associate of Science - X-ray Technician

South Eastern Collage

HIGH SCHOOL DIPLOMA -

Inlet Grove High School
Chynna Fontaine