Chynna Gray

• Operated and managed the front desk of a medical clinic where ultrasounds, pregnancy tests, and other services for women and families in crisis are provided
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records under HIPAA
• Provided exceptional customer service when addressing client inquiries, setting appointments, and responding to volunteer and donor interest via phone, messaging, email, and in-person.
• Maintained computer and physical filing systems using both Microsoft Suite and Google Docs.
• Updated reports, managed accounts, and generated reports as requested by the Director.
• Onboarded and trained new volunteers and managed current volunteers.
• Implemented new systems for improved productivity and efficiency, such as going paperless for the whole office with the use of iPads.

• Performed monthly monitoring of enteral nutrition patients for an infusion clinic including review of supply inventory by completing the Enteral Log (FR-Nutr-110) and reports any problems or non-compliance to the appropriate staff member.
• Coordinates scheduling and delivery of supplies by placing orders in McKesson or other distributor(s), prints delivery tickets and all other steps involved in the process.
• Provides patients with supplies within guidelines established and promotes formulary conversion where indicated.
• Communicates with appropriate team members on feeding pump needs, problems, issues and helps ensure accurate tracking of nutrition therapy equipment.
• Maintains current enteral orders, tracks expiration dates and contacts physician/physician offices for new/updated orders as appropriate.
• Communicates to patients, their gastroenterologists, primary care physicians, and other providers in their health network to ensure continuation of enteral nutrition therapy
• Practiced excellent communication via phones, emails, Microsoft Teams between departments, patients, and my coworkers as one of the few team members working remotely

· Texas State Board of Pharmacy certified pharmacy technician working in a fast-pact, high-volume retail pharmacy

· Promoted exceptional patient care by cashiering, answering in-bound calls, creating out-bound calls to patients, physicians, and insurance companies, and setting up medication delivery services

· Practiced technical knowledge by receiving, typing, and filling prescription orders in a timely yet accurate manner

· Contributed as a team-player in a setting of pharmacists, interns, technicians, and representatives working towards one goal

· Maintained accurate drug inventory by restocking, reconciling, managing, counting, and ordering all medication throughout the pharmacy