Chynna Jarman
Lindsay,OK
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
Work History
Secretary
Webb Oil Co
Lindsay, OK
09.2025 - Current
- Assist with customer requests and answer questions to improve satisfaction.
- Process billing transactions accurately and efficiently for customer accounts.
- Review billing discrepancies and resolve issues with customers promptly.
- Update customer information in the billing system regularly for accuracy.
- Perform filing duties including maintaining filing system, and organizing documents.
- Process invoices and payments accurately and promptly.
- Perform data import, scanning, or manual keying processes to verify invoice accuracy.
- Investigate and respond to customer inquiries related to billing issues.
- Manage all payments processing, invoicing and collections tasks.
- Prepare bank deposits as needed.
- Maintain office supplies inventory and order materials as needed.
- Answer incoming phone calls, respond to inquiries and transfer calls as needed.
- Generate bi-weekly financial statements for customers
Medical Receptionist
Lindsay Medical Plaza
Lindsay, OK
08.2025 - 09.2025
- Managed patient appointments using electronic scheduling systems.
- Coordinated patient check-ins and insurance verifications efficiently.
- Handled incoming calls and addressed patient inquiries promptly.
- Processed payment transactions for services rendered.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
Assistant Head Teller and Operations Manager
First National Bank Of Lindsay
Lindsay, Ok
10.2009 - 05.2023
- Developed strategies for increasing customer satisfaction levels by providing exceptional service.
- Ensured compliance with all applicable laws, regulations, Bank Secrecy Act requirements, security protocols and customer service standards.
- Interpreted account information from system records ensuring accuracy when completing transactions for customers.
- Performed daily balancing of cash drawers and prepared reports for management review.
- Provided customer service and support to bank customers, including answering questions, resolving issues, and processing transactions.
- Assessed customer needs through active listening techniques in order to recommend appropriate solutions or services that best meet their needs.
- Managed the opening and closing of bank accounts as per regulatory requirements.
- Participated in community outreach events aimed at promoting the bank's brand.
- Processed deposits, withdrawals, transfers and loan payments accurately and in accordance with established guidelines.
- Monitored daily operations of branch staff including scheduling shifts and assigning tasks based on workloads.
- Assisted with the training of new tellers on operational procedures, policies and regulations.
- Researched and resolved open items and deposit issues.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Completed and managed overdraft reports.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Greeted and assisted customers with professional, knowledgeable support for banking needs.
- Handled daily team scheduling and properly staffed shifts.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, and savings bonds.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Entered customer transactions into computers to record transactions and issue receipts.
- Opened new checking, savings, and certificate of deposit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Transmitted orders to supply cash to meet daily needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Composed, mailed, and filed statements.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
Cashier and night manager
Super C Mart
Lindsay, Ok
08.2004 - 10.2009
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Lindsay High School
Lindsay, OkSome College (No Degree) - Early Childhood Care And Education
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer service
- Transaction processing
- Operations supervision
- Conflict resolution
- Community engagement
- Staff training
- Attention to detail
- Problem solving
- Transaction processing accuracy
- Transaction verification proficiency
- Exercising discretion
- Bookkeeping and accounting proficiency
- Cash handling experience
- Invoice processing
- QuickBooks experience
- Billing and invoicing
- Sales tickets
- Patient scheduling
- Insurance verification
References
Crystal Taylor
Lindsay Ok, 73052
+1 (405) 444-1102
Heather Dodson
Lindsay Ok, 73052
+1 (405) 308-1096
Sheila Rogers
Lindsay, Ok 73052
1405-756-2602
Timeline
Secretary
Webb Oil Co
09.2025 - Current
Medical Receptionist
Lindsay Medical Plaza
08.2025 - 09.2025
Assistant Head Teller and Operations Manager
First National Bank Of Lindsay
10.2009 - 05.2023
Cashier and night manager
Super C Mart
08.2004 - 10.2009
Lindsay High School
Some College (No Degree) - Early Childhood Care And Education
Oklahoma City Community College