Resourceful employee with high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
11.2024 - Current
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Performed follow-up services for dissatisfied customers.
Assisted individuals in finding items
Delivered online orders
Performed returns and exchanges
Shift Leader
Crumbl
10.2022 - 11.2024
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Educated customers about offerings, promotions and pricing to boost sales.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Proficient in carrying out minor upkeep chores including replacing faulty equipments, bulbs, etc.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.