Hi, I’m
Cianni Mendez
Philadelphia,PA
Summary
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and outbound calling.
Overview
7
years of professional experience
Work History
Rising Sun children
Assistant Teacher
2022.05 - Current (2 years & 4 months)
Job overview
- Observe and document individual children’s developmental growth
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Embrace with care LLC
Caregiver
2022.01 - 2022.05 (4 months)
Job overview
- Maintain all patient confidentiality
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Benefits Data Trust
Universal Outreach Specialist
2017.02 - 2021.12 (4 years & 10 months)
Job overview
- Managed average of 50 calls per day. In both inbound and outbound queues
- Offered personalized support to individuals needing public services, helping connect each with available resources and relevant team members.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Education
District 1199c Training And Upgrading Fund , Philadelphia, PA
Child Development Associate from Early Childhood Education
08.2023
YouthBuild Philadelphia Charter School , Philadelphia, PA
Highschool Diploma from Healthcare
08.2016
Community College of Philadelphia , Philadelphia, PA
No Degree from Nursing
06.2016
District 1199c Training And Upgrading Fund , Philadelphia, PA
Certified Nurse Aide from Nursing
05.2016
Skills
- Excellent customer service and communication skills
- Complete familiarity with MS, Excel and Community Prism.
- Paperwork processing and accurate Data entry
- Conflict resolution
- Time management
- Quality control
- Records management
- Lesson Planning
- Behavior Management
- Student and Faculty Communication
Timeline
Assistant Teacher
Rising Sun children
2022.05 - Current (2 years & 4 months)
Caregiver
Embrace with care LLC
2022.01 - 2022.05 (4 months)
Universal Outreach Specialist
Benefits Data Trust
2017.02 - 2021.12 (4 years & 10 months)
District 1199c Training And Upgrading Fund
Child Development Associate from Early Childhood Education
YouthBuild Philadelphia Charter School
Highschool Diploma from Healthcare
Community College of Philadelphia
No Degree from Nursing
District 1199c Training And Upgrading Fund
Certified Nurse Aide from Nursing
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