Ciara Aldrete
Tucson,AZ
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Server
Bisbee Breakfast Club
Tucson, AZ
02.2023 - 09.2023
- Greeted customers, took orders and answered questions about menu items.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Prepared hot and cold coffee drinks according to customer specifications.
- Input orders into point of sale system and handled customer payments.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Sliced fruits, vegetables and meats for use in food service.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
Server
Putney's Pitstop Sports Bar and Grill
Tucson, AZ
03.2022 - 01.2023
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Developed positive relationships with regular customers through friendly conversation.
Server
Whiskey Roads
Tucson, AZ
12.2019 - 03.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up private areas for bottle service parties, arranging furniture accordingly.
- Assigned sections to servers.
- Poured wine, beer and cocktails for patrons.
Server
Craft Republic
Tucso, AZ
08.2017 - 12.2019
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Handles parties for guests of 50+
Education
Bachelor of Science - Public Administration
University of Phoenix
Phoenix, AZ04-2023
Skills
- Customer service
- Order taking
- Point of sale
- Cash handling
- Employee training
- Problem solving
- Safety procedures
- Attention to detail
Timeline
Server
Bisbee Breakfast Club
02.2023 - 09.2023
Server
Putney's Pitstop Sports Bar and Grill
03.2022 - 01.2023
Server
Whiskey Roads
12.2019 - 03.2022
Server
Craft Republic
08.2017 - 12.2019
Bachelor of Science - Public Administration
University of Phoenix
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