Ciara Audain
Brooklyn,NY
Summary
Experienced pharmacy team member skilled in assisting pharmacists with prescription preparation and meeting customer needs. Prioritizing safety and organization, successfully coordinates with insurance providers, prescribers, and individuals to address concerns and challenges. Strong relationship-building and multitasking skills contribute to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
Flushing, NY
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Pharmacy Technician
Walgreen's Pharmacy
Dallas, TX
01.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Assisted with filling of over numerous prescriptions daily.
Warehouse Packer
Amazon
Dallas, TX
07.2020 - 05.2022
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Loaded merchandise into specific packages suited for product dimensions.
Education
Associate Degree In Nursing -
Mountain View College
Dallas, TXHigh School Diploma -
Duncanville High School
Duncanville, TX05.2016
Skills
- Verifying Orders
- Customer Problem Solving
- Healthcare Device Maintenance
- Drug Formulation
- Collaborative Team Engagement
- Dosage Calculation
- Equipment Cleaning and Maintenance
- Cash Handling Proficiency
- Active Listening
- Time Management
Timeline
Customer Service Representative
Spectrum
10.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2022 - 05.2023
Warehouse Packer
Amazon
07.2020 - 05.2022
High School Diploma -
Duncanville High School
Associate Degree In Nursing -
Mountain View College