Ciara Calloway
Molino
Summary
Dynamic professional with extensive experience at American Concrete Supply, excelling in customer service and conflict resolution. Proven ability to manage high-stress situations while coordinating efficient delivery routes. Skilled in data entry and utilizing dispatch software, fostering teamwork and enhancing operational efficiency. Recognized for attention to detail and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
American Concrete Supply
06.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Accounting Clerk
American Concrete Supply
06.2017 - 04.2021
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
Northview High School
Century, FL05.2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Schedule coordination
- Service coordination
- Database maintenance
- Communication equipment operation
Certification
Microsoft Word, Microsoft Powerpoint, Microsoft Excel
Timeline
Accounting Clerk
American Concrete Supply
06.2017 - 04.2021
Dispatcher
American Concrete Supply
06.2015 - Current
Northview High School
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