Ciara Cooper
Edgewood,MD
Summary
Dynamic professional with a proven track record at Johns Hopkins Hospital, excelling in patient registration and insurance verification. Recognized for exceptional organization and effective communication. Proven ability to handle high-volume workloads while maintaining meticulous attention to detail and effective communication skills. Committed to delivering results through teamwork and collaboration, ensuring high standards in data management and patient care.
Overview
14
14
years of professional experience
Work History
Admissions & Registration Coordinator
Johns Hopkins Hospital
06.2023 - Current
- Coordinated registration processes to ensure accurate data entry and compliance with organizational standards.
- Streamlined appointment scheduling system, improving patient flow and reducing wait times.
- Collaborated with clinical staff to verify insurance eligibility and update patient information efficiently.
- Contributed valuable insights during team meetings, sharing best practices based on personal experiences managing registration processes at multiple events simultaneously.
- Communicated with patients, ensuring that medical information was kept private.
Decedent Affairs Coordinator
Johns Hopkins Hospital
06.2023 - Current
- Maintains accurate records, including death certificates, and ensures compliance with regulations related to decedent care.
- Manages the release and transport of deceased patients, ensuring all paperwork is accurate and compliant with legal and hospital requirements.
- Acts as a point of contact for families, funeral homes, Medical Examiner’s Office and internal staff, providing information and support throughout the process.
- Offers empathetic guidance and support to grieving families, assisting with arrangements for organ donation or autopsy if needed.
Store Receiver
Whole Foods Market Inc
06.2022 - 06.2023
- Coordinated receiving schedules to ensure timely inventory management and delivery processing.
- Inspected incoming shipments for quality assurance, verifying accuracy against purchase orders.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Utilized inventory management software to track received goods and maintain accurate records.
- Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
Order Writer - Grocery & Whole Body
Whole Foods Market Inc
08.2018 - 06.2022
- Analyzed sales trends to inform ordering decisions and enhance stock performance.
- Implemented best practices for inventory control, improving efficiency across departments, and minimize waste.
- Contributed to company growth by identifying opportunities for cross-selling additional products during the order writing process.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
Customer Service Representative
Johns Hopkins HealthCare LLC
08.2020 - 05.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues using CRM (Epic) software.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Correctional Officer & Warrant Officer
State of Maryland
06.2011 - 03.2018
- Accessed CJIS/JIS/Meters/MVA for purpose of conducting warrant checks and obtaining offender information.
- Researched and obtained documents, clearances, certificates and approvals from local, state and federal agencies for appropriate distribution and filing.
- Responded to Law Enforcement requests via telephone, fax and email to effectively answer questions and inquiries.
- Arranged accommodations and travel plans for inmate transfers and presented updated arrests information.
- Conducted regular inspections to identify security breaches and ensure compliance with regulations.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Led intake process of inmates by initiating searches, conducting interviews, photographing and fingerprinting.
Education
High School Diploma -
Woodlawn High School
Woodlawn, MD06-2004
Skills
- Exceptional organization
- Patient registration
- Insurance verification
- Medical terminology
- Data entry proficiency
- Workflow management
- Results-oriented
- Teamwork and collaboration
- Excellent communication
Timeline
Admissions & Registration Coordinator
Johns Hopkins Hospital
06.2023 - Current
Decedent Affairs Coordinator
Johns Hopkins Hospital
06.2023 - Current
Store Receiver
Whole Foods Market Inc
06.2022 - 06.2023
Customer Service Representative
Johns Hopkins HealthCare LLC
08.2020 - 05.2021
Order Writer - Grocery & Whole Body
Whole Foods Market Inc
08.2018 - 06.2022
Correctional Officer & Warrant Officer
State of Maryland
06.2011 - 03.2018
High School Diploma -
Woodlawn High School
Similar Profiles
Ibe HamiltonIbe Hamilton
EVC Manager at The Johns Hopkins HospitalEVC Manager at The Johns Hopkins Hospital
Haley MikesellHaley Mikesell
STA (Short Term Assignment) RN at Johns Hopkins HospitalSTA (Short Term Assignment) RN at Johns Hopkins Hospital
ANTRA KUMARIANTRA KUMARI
Senior research Program coordinator at Johns Hopkins Hospital School of MedicineSenior research Program coordinator at Johns Hopkins Hospital School of Medicine
HILDA MARIE FRITHHILDA MARIE FRITH
Parole and Probation Agent Senior at Maryland Department of Public Safety and Correctional Services (DPSCS)Parole and Probation Agent Senior at Maryland Department of Public Safety and Correctional Services (DPSCS)
Daijah BerryDaijah Berry
Residential Counselor at US Medical Staffing Inc.Residential Counselor at US Medical Staffing Inc.