Ciara Eads

• Provided exceptional customer service by promptly addressing guest inquiries and needs.
• Assisted in maintaining cleanliness and organization of dining area and service stations.
• Supported team members during peak hours to ensure efficient food and beverage delivery.
• Learned menu items thoroughly to provide accurate information and recommendations to guests.
• Deliver high volume, fast paced service while maintaining exceptional guest satisfaction and repeat clientele.
• Manage multiple tables efficiently during peak hours, ensuring accurate order entry and timely food and beverage delivery.
• Process cash and credit transactions accurately while balancing daily receipts.
• Train and mentor new team members on POS system, service standards, and menu knowledge.
• Resolve guest concerns professionally to maintain positive dining experiences and brand reputation.
• Maintain detailed knowledge of menu offerings, specials, and promotions to increase upselling and revenue.
• Collaborate with kitchen and bar staff to ensure seamless operations during high traffic events and game days.
• Followed health and safety protocols to maintain a safe dining environment for customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Provided compassionate patient care, ensuring comfort and safety during check-in/check out.
• Assisted nursing staff with daily patient assessments and documentation.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained clean and safe environment to promote patient safety and comfort.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Monitored and documented patient information accurately in electronic medical records.
• Responded promptly to patient calls, voicemails, in portal messages.
• Coordinated communication between patients, nurses, and physicians to support efficient care delivery.
• Managed incoming phone calls and directed inquiries to appropriate departments.
• Maintained a clean, organized, and compliant patient care environment.
• Verified patient insurance coverage and benefits ensuring accurate processing prior to services.
• Collected and processed patient co-pays while maintaining strict confidentiality and HIPAA compliance.
• Conducted outbound calls to patients regarding referrals, appointments, and follow up care.
• Documented detailed notes of patient interactions, phone conversations, and voicemails withing electronic medical records.
• Managed high call volume while maintaining professionalism and accuracy.

• Managed prescription processing and medication dispensing to ensure patient safety and compliance with regulations.
• Trained and mentored junior technicians on pharmacy operations and best practices for customer service.
• Streamlined workflow processes, improving efficiency in prescription filling and reducing turnaround times.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

I began as a pharmacy technician, then promoted to marketing director within three months based on performance and initiative. Developed and implemented marketing strategies to promote custom-compounded pain cream products. I coordinated and hosted lunch-and-learn meetings with physicians offices to build referral relationships. Identified and prospectively contacted new medical offices to expand business partnerships. I conducted in-person outreach visits, providing product education and sample distribution to healthcare providers. Strengthened provider relationships, increasing awareness and prescription referrals.