Steven Gonzalez
Columbus
Summary
Dynamic and highly reliable bartender and server with a proven track record at Sangria Y Tapas, excelling in customer service and multitasking. Known for crafting high-quality cocktails and fostering loyal clientele through engaging interactions. A dedicated team player, committed to maintaining a clean, organized workspace while ensuring compliance with health regulations.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Bartender and Server
Sangria Y Tapas
05.2020 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
J. Gilbert's Wood Fired Steaks & Seafood
01.2024 - 03.2025
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Medical Assistance
Remington College
Cleveland, OH05-2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Server
J. Gilbert's Wood Fired Steaks & Seafood
01.2024 - 03.2025
Bartender and Server
Sangria Y Tapas
05.2020 - 01.2025
Associate of Arts - Medical Assistance
Remington College
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